MIS Analyst

DriveX Mobility Private Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

DriveX Mobility Private Limited in Bengaluru seeks a highly analytical MIS Analyst to support Direct Operations through reporting, analytics, dashboards, and process automation.

You will generate actionable insights to improve productivity, conversion, customer experience, and operational efficiency by building automated dashboards, forecasting, and KPI tracking.

Collaboration with Product and CRM teams, data validation, and adherence to reporting standards will be essential to success.

Qualifications

• Graduate in any discipline.
• 2–5 years of experience in MIS, Reporting, Business Analytics, or Operations Analytics.
• Experience in contact center, operations, marketplace, or e-commerce environments is preferred.

Responsibilities

• Prepare and publish daily, weekly, and monthly MIS reports and dashboards.
• Track agent-, city-, and process-wise performance across Seller Success, Retail, and Revenue operations.
• Monitor KPIs, productivity, SLA adherence, and target achievement.
• Publish business performance reports from analysis.
• Build and maintain automated dashboards using Excel and Google Sheets.
• Automate recurring reports to reduce manual effort.
• Partner with Product and CRM teams to improve reporting visibility.
• Prepare agent and Team Leader performance scorecards.
• Calculate and validate monthly incentive payouts.
• Publish early warning reports for SLA breaches, KPI deviations, and operational risks.
• Ensure data accuracy through validation and audits.
• Maintain reporting standards and documentation.

Skills

MIS

Reporting

Business Analytics

Operations Analytics

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

Bangalore South, India | Posted on 08/11/2026

We are looking for a highly analytical MIS Analyst to support DriveX Direct Operations through reporting, business analytics, dashboard management, and process automation. The role will provide actionable insights to improve productivity, conversion, customer experience, and operational efficiency.

Key Responsibilities

MIS & Reporting

• Prepare and publish daily, weekly, and monthly MIS reports and dashboards.
• Track and report agent-wise, city-wise, and process-wise performance across Seller Success, Retail, and Revenue operations.
• Monitor operational KPIs, productivity, SLA adherence, and target achievement.
• Perform Target vs. Achievement analysis and publish business performance reports.

Business Analytics

• Analyze operational data to identify trends, bottlenecks, and improvement opportunities.
• Support monthly forecasting, capacity planning, and manpower planning.
• Generate business insights and ad-hoc analysis for leadership reviews.
• Build and maintain automated dashboards using Excel and Google Sheets.
• Automate recurring reports to reduce manual effort.
• Partner with Product and CRM teams to improve reporting and data visibility.

Performance Management

• Prepare agent and Team Leader performance scorecards.
• Calculate and validate monthly incentive payouts.
• Publish early warning reports for SLA breaches, KPI deviations, and operational risks.

Data Governance

• Ensure data accuracy through regular validation and audits.
• Maintain reporting standards and documentation.

Requirements

Experience & Qualification

• Graduate in any discipline.
• 2–5 years of experience in MIS, Reporting, Business Analytics, or Operations Analytics.
• Experience in contact center, operations, marketplace, or e-commerce environments is preferred.

Key Performance Indicators (KPIs)

• Dashboard Automation
• Funnel Health & Conversion Reporting
• Business Insights Delivered
• Forecasting & Capacity Planning Accuracy