Microsoft Dynamics Consultant

RSM US LLP; Hyderabad; On-site; INR 2,500,000 - 5,500,000; Full time

Job summary

RSM US LLP in Hyderabad, India, is seeking an experienced Dynamics 365 CE consultant to design and implement business solutions using D365 CE, Canvas Apps, and Power Platform. You will work across client engagements, applying best practices to deliver value.

You will lead a team of technical resources, coordinate projects across multiple clients, and ensure timely delivery of high-quality solutions. Strong English communication and CRM knowledge are essential for collaboration with global teams.

Qualifications

• 5–12 years of experience with Microsoft Dynamics 365 CE, Canvas Apps, and Power Platform.
• Proven experience leading and delivering high-quality projects with a team.
• Strong CRM knowledge: Sales, Marketing, Customer Service/Field Service.
• English fluency, written and spoken.

Responsibilities

• Design and develop solutions using Microsoft D365 CE functions.
• Environment management: deploy updates, refresh environments.
• Troubleshoot business applications and supporting infrastructure.
• Provide client consulting, both functional and technical.
• Understand customer requirements and communicate findings.
• Adopt new technologies and work across client teams.
• Coordinate with teams in configuring D365 CE for clients.
• Manage issues and projects across multiple clients.
• Manage a team of technical resources.

Skills

Dynamics 365 CE

Canvas Apps

Power Platform

Team leadership

CRM fundamentals

English fluency

Education

Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline

Tools

Visual Studio

Dynamics 365 SDK

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Description

In Managed Application Services (MAS) for Microsoft Dynamics 365 Customer Engagement (CE), you will be a key member of our team and will be exposed to several aspects of all our consulting practices including:

• Business solutions and operations best practices
• Consulting process, tools and methodologies
• Leveraging technology to drive business operations efficiencies
• This role requires programming experience and excellent interpersonal and communication skills.
• You must be client-focused and team oriented. In this role, you will be a valued member of our team.
• This position requires maintaining ongoing relationships with key team members and will require some night and weekend work.

Responsibilities

• Designing and develop solutions using Microsoft D365 CE functions and features to meet business objectives
• Environment management including deploying solutions, applying updates and refreshing environments
• Troubleshooting business application and supporting infrastructure issues
• Providing client consulting, both functional and technical
• Understanding how to obtain customer business requirements and communicate findings
• Adopting and learning new technologies
• Working and interacting with teams in the configuration of their Microsoft D365 CE system
• Managing issues and projects across multiple clients simultaneously
• Managing a team of technical resources

Basic Qualifications:

• Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline
• Must have 5–12 years in Microsoft Dynamics 365 CE, Canvas Apps, and Power Platform, with strong hands-on proficiency in Canvas Apps development and customization.
• Proven experience in leading and managing a team of technical resources, ensuring timely delivery of high-quality projects while fostering a collaborative and innovative work environment
• Strong understanding of core CRM functionalities, including Sales, Marketing (Customer Insights), and Customer Service/ Field Service
• Proficiency in utilizing Dynamics 365 configuration tools like the Power Platform (Power Automate, Power Apps) for extending CRM functionalities
• Experience with integrating Dynamics 365 with other Microsoft products (FSC/BC/GP)
• Knowledge of development tools like Visual Studio and Dynamics 365 SDK for building custom plugins or workflows
• Understanding of web services and APIs for data exchange between Dynamics 365 and external systems
• Certification in Dynamics 365 Customer Engagement
• Fluent in English both written and verbal