CE Functional Consultant

SmartRecruiters, Inc.; Bengaluru South; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Hitachi Solutions, Ltd. seeks an experienced Microsoft Dynamics 365 CE/CRM Functional Consultant with strong Field Service expertise to join our team in Bengaluru.

The role involves analyzing business requirements, designing functional solutions, configuring Dynamics 365 CE modules, and driving successful Field Service implementations for customers. You will collaborate with stakeholders, technical teams, and end users to deliver scalable Field Service solutions, lead workshops, and ensure

Qualifications

• 5 to 8 years of experience in Microsoft Dynamics 365 CE/CRM Functional Consulting.
• Minimum 3+ years of hands-on experience with Dynamics 365 Field Service.
• Strong knowledge of: Work Orders, Asset Management, Scheduling and Dispatching, Service Agreements, Resource Scheduling Optimization, Inventory Management, Mobile Workforce Management.
• Experience in requirement gathering, process mapping, and solution design.
• Strong understanding of Dynamics 365 CE platform capabilities.
• Experience working with Agile and Waterfall implementation methodologies.
• Ability to create functional design documents, user stories, and test cases.
• Knowledge of Power Platform is preferred.
• Familiarity with integrations using Azure Services, APIs, and third-party applications.
• Strong communication and stakeholder management skills.

Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Design and implement solutions using Microsoft Dynamics 365 Customer Engagement (CE) and Field Service modules.
• Lead requirement workshops, fit-gap analysis, and solution design sessions.
• Configure and customize Dynamics 365 CE applications, including: Field Service, Customer Service, Sales.
• Configure and manage: Work Orders, Inspections, Service Agreements, Resource Scheduling, Booking Rules, Inventory Management, Connected Assets.
• Design and optimize scheduling using Schedule Board and Resource Scheduling Optimization (RSO).
• Prepare functional specifications and work closely with technical consultants during development.
• Perform system testing, UAT support, defect tracking, and issue resolution.
• Conduct user training sessions and develop functional documentation.
• Support data migration, integrations, and deployment activities.
• Provide post-go-live support and continuous improvement recommendations.

Skills

Dynamics 365 CE/CRM

Dynamics 365 Field Service

Work Orders

Asset Management

Scheduling and Dispatching

Service Agreements

Resource Scheduling Optimization

Inventory Management

Mobile Workforce Management

Power Platform

Power Apps

Power Automate

Azure Services

Agile and Waterfall

Requirements gathering

Education

Bachelor's degree in Engineering/CS/IT

Microsoft certifications (Dynamics 365)

Tools

Power Platform

Power Apps

Power Automate

Azure Services

Job description

Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, Europe, China and India. The flagship company in the Hitachi Group's information and communication system solutions business, Hitachi Solutions also offers solutions for social innovation such as smart cities.

Job Description

We are seeking an experienced Microsoft Dynamics 365 CE/CRM Functional Consultant with strong expertise in Dynamics 365 Field Service to join our team. The ideal candidate will be responsible for analyzing business requirements, designing functional solutions, configuring Dynamics 365 CE modules, and driving successful implementations for customers. The consultant will collaborate closely with stakeholders, technical teams, and end users to deliver scalable and efficient Field Service solutions.

Key Responsibilities

• Gather, analyze, and document business requirements from stakeholders.
• Design and implement solutions using Microsoft Dynamics 365 Customer Engagement (CE) and Field Service modules.
• Lead requirement workshops, fit-gap analysis, and solution design sessions.
• Configure and customize Dynamics 365 CE applications, including:
  • Field Service
  • Customer Service
  • Sales (preferred)
• Configure and manage:
  • Work Orders
  • Inspections
  • Service Agreements
  • Resource Scheduling
  • Resource Requirements
  • Booking Rules
  • Inventory Management
  • Connected Assets
• Design and optimize scheduling using Schedule Board and Resource Scheduling Optimization (RSO).
• Prepare functional specifications and work closely with technical consultants during development.
• Perform system testing, UAT support, defect tracking, and issue resolution.
• Conduct user training sessions and develop functional documentation.
• Support data migration, integrations, and deployment activities.
• Provide post-go-live support and continuous improvement recommendations.

Required Skills

• 5 to 8 years of experience in Microsoft Dynamics 365 CE/CRM Functional Consulting.
• Minimum 3+ years of hands-on experience with Dynamics 365 Field Service.
• Strong knowledge of:
  • Work Orders
  • Asset Management
  • Scheduling and Dispatching
  • Service Agreements
  • Resource Scheduling Optimization
  • Inventory Management
  • Mobile Workforce Management
• Experience in requirement gathering, process mapping, and solution design.
• Strong understanding of Dynamics 365 CE platform capabilities.
• Experience working with Agile and Waterfall implementation methodologies.
• Ability to create functional design documents, user stories, and test cases.
• Knowledge of Power Platform (Power Apps, Power Automate) is preferred.
• Familiarity with integrations using Azure Services, APIs, and third-party applications.
• Strong communication and stakeholder management skills.

Preferred Qualifications

• Microsoft Dynamics 365 Functional Consultant Certifications.
• Experience in end-to-end Dynamics 365 CE/Field Service implementation projects.
• Exposure to Service Management, Utilities, Manufacturing, Telecommunications, or Healthcare domains.
• Experience working in global delivery environments.

Educational Qualification

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Relevant Microsoft certifications will be an added advantage.
• Customer-focused mindset
• Analytical and problem-solving skills
• Team collaboration
• Documentation and presentation skills
• Leadership and mentoring capabilities

Nice to Have

• Dynamics 365 Customer Service expertise
• Power BI reporting experienceCopilot for Dynamics 365 exposure
• Knowledge of Field Service Mobile App configuration
• Experience with Connected Field Service and IoT integrations

Qualifications

Preferred Qualifications

• Microsoft Dynamics 365 Functional Consultant Certifications.
• Experience in end-to-end Dynamics 365 CE/Field Service implementation projects.
• Exposure to Service Management, Utilities, Manufacturing, Telecommunications, or Healthcare domains.
• Experience working in global delivery environments.

Educational Qualification

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Relevant Microsoft certifications will be an added advantage.