Microsoft 365 Messaging Services Analyst

NTT DATA Global Delivery Services Ltd; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

NTT DATA is seeking a Messaging Services Analyst in Bengaluru to manage the Microsoft 365 environment and provide reliable, user-focused support across Outlook, Teams, SharePoint, OneDrive and Exchange Online.

You will work in shifts to support 24x7 or US business hours, ensuring smooth collaboration for clients and users while delivering high-quality service.

Qualifications

• Minimum 3 years of experience supporting Office 365 environments.
• Excellent customer service, problem-solving and communication skills.
• Microsoft 365 certification is a plus.

Responsibilities

• Manage Microsoft 365 suite including Exchange Online, Teams, SharePoint and OneDrive.
• Provide customer-centric support with clear communication to end users.
• Troubleshoot incidents and coordinate with Microsoft support when needed.
• Support 24x7 or US business hours shifts.

Skills

Microsoft 365

Exchange Online

SharePoint Online

Teams

OneDrive for Business

Admin Center tools

Tools

MS 365 Admin Center

Exchange Online Admin Center

Teams Admin Center

PowerShell

Job description

Messaging Services Analyst

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a Messaging Services Analyst to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

Messaging Services analyst who manages and maintains the Microsoft 365 environment that includes various applications and services such as Outlook, Teams, SharePoint, OneDrive, and Exchange.

Job Description

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users.
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 or US business hours steady state operations.
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Build deeper understanding of processes, procedures, customers and organization.

Technical Qualifications

• Create mailboxes, assign licenses, and manage user mailboxes, aliases, and distribution groups.
• Good knowledge of Microsoft 365 cloud services and applications, such as Exchange online, SharePoint Online, OneDrive for Business, and Teams.
• Use of Microsoft administration tools, such as Microsoft 365 admin center, MS Teams and Exchange Online admin center.
• Create and manage groups, distribution lists, shared mailboxes, and resources using Microsoft 365 admin center and Exchange Online.
• Resolve and troubleshoot the O365 issues and incidents and escalating them to Microsoft support when needed.
• Knowledge of ITSM tools/platform to handle service request tasks and Incident and management.
• Steady state support to the email and collaboration services, work with end users and handling client issues and escalations.

Qualifications

3 years of experience in supporting Office 365 environments, with a focus on Exchange, Teams, and SharePoint platforms. Candidates must have excellent customer service, problem solving, and communication skills. Microsoft Office 365 certification is a plus.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

Experience Level

Mid Level