Messaging Services Specialist

NTT DATA North America; Bengaluru Urban; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

NTT DATA in Bangalore, India, is seeking a Messaging Services Specialist to join our team. You will support Microsoft 365, manage mailboxes and groups, troubleshoot NDRs and Teams connectivity, and ensure smooth operation of collaboration services.

Flexibility for shifts and hybrid work is expected. Applicants should have 3–4 years in Office 365 environments and a Bachelor’s degree in CS or engineering, with Microsoft 365 certification preferred.

Qualifications

• 3-4 years supporting Office 365 environments with focus on Exchange Online, SharePoint Online and MS Teams.
• Bachelor’s degree in computer science, engineering or related field; certification preferred.

Responsibilities

• Provide expert support for Microsoft 365 cloud services and applications.
• Create, manage and troubleshoot mailboxes, groups and mail-enabled security groups.
• Resolve NDRs and email delivery issues with end users and MS Teams connectivity.
• Troubleshoot meeting, chat and call issues; manage Teams users and channels.
• Coordinate with other teams to ensure seamless M365 service operations.

Skills

Microsoft 365

Exchange Online

SharePoint Online

MS Teams

Mailbox administration

NDR troubleshooting

IT support

ITSM awareness

Education

Bachelor's degree in CS or engineering

Microsoft 365 certification

Tools

ITSM tools

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Messaging Services Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

• A customer-centric approach with a focus on delivering high-quality support.
• Strong verbal and written communication skills, with the ability to explain technical concepts to end users
• Understanding their requirements and creating a positive client experience throughout the total client journey.
• Flexible working in shifts supporting 24X7 or US business hours steady state operations.
• Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
• Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.
• Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
• Regularly exercises discretion and independent judgment on technical matters.
• Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
• Build deeper understanding of processes, procedures, customers and organization

Technical Skillset

• Experience and good knowledge of Microsoft 365 cloud services and applications, such as Exchange Online, SharePoint Online, OneDrive for Business, and MS Teams.
• Creating, managing, and troubleshooting user mailboxes, shared mailboxes, and resource mailboxes
• Administering distribution groups, Microsoft 365 Groups, and mail-enabled security groups
• Resolving Non-Delivery Reports (NDRs), email delivery issues, and client-side Outlook and MS-Teams connectivity problems.
• Troubleshooting meeting, chat, and call functionality issues. Adding/removing users from Teams and managing team membership.
• Creating and configuring channels, tabs, and apps within Teams.
• SharePoint Management-Collaboration and document management, site administration, permissions, health and Monitoring.
• Policy configuration and fully support instant messaging, presence and chat systems in MS-Teams
• Work closely with other teams to ensure seamless integration and operation of M365 services.
• Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
• Steady state support to the email and collaboration services, work with end users and handling client issues and escalations.
• Stay up to date with the latest M365 features, updates, and best practices.
• Resolving and troubleshooting the O365 issues and incidents and escalating them to Microsoft support when needed.
• Troubleshooting skills on end user support tasks, recipient management, client & application troubleshooting and support

Qualification

• 3-4 years of experience in supporting Office 365 environments, with a focus on Exchange online, SharePoint online and MS-Teams.
• Bachelor’s degree in computer science, Engineering, or related field.
• Microsoft 365 certification preferred.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.