MetaSolv Application Support Lead

Zensar Technologies; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Zensar Technologies seeks an experienced MetaSolv Application Support Lead to manage MSS support operations and ensure application stability in Pune, India. You will lead a small team across functional and technical support activities, acting as the primary escalation point for production incidents and outages.

Responsibilities include monitoring incidents, ensuring SLAs/KPIs, and driving root cause analysis, while coordinating with client IT teams and vendors to deliver reliable service and

Qualifications

• 8-10 years of experience in production support or similar roles.
• Strong hands-on experience with Oracle MetaSolv Solution (MSS).
• Experience in telecom OSS/BSS domains and ITIL framework.

Responsibilities

• Lead and mentor a team of MetaSolv support professionals.
• Act as primary escalation point for production incidents and outages.
• Monitor incidents, service requests and problem tickets.
• Ensure SLAs and KPIs are met consistently.
• Drive RCA and preventive actions.
• Coordinate with business users, client IT teams and vendors.
• Conduct daily operational reviews and status reporting.
• Manage release support, deployment validations, and post-prod monitoring.
• Facilitate knowledge management and continuous service improvement.
• Support transition, KT and stabilization activities.

Skills

MetaSolv MSS

Incident management

Team leadership

SQL troubleshooting

Stakeholder communication

ITIL Foundation

Production support governance

Tools

ServiceNow

Jira

Remedy

Job description

We are seeking an experienced MetaSolv Application Support Lead to manage support operations for Oracle MetaSolv Solution (MSS).

The role will be responsible for ensuring application stability, SLA adherence, incident management, stakeholder communication, and managing a small team across functional and technical support activities.

Key Responsibilities

• Lead and mentor a team of MetaSolv support professionals.
• Act as primary escalation point for production incidents and service outages.
• Monitor incidents, service requests, and problem tickets.
• Ensure agreed SLAs and KPIs are consistently achieved.
• Drive root cause analysis (RCA) and preventive actions.
• Coordinate with business users, client IT teams, and vendors.
• Conduct daily operational reviews and status reporting.
• Manage release support, deployment validations, and post-production monitoring.
• Facilitate knowledge management and continuous service improvement initiatives.
• Support transition, KT, and stabilization activities.

Required Skills

• 8-10 Years of expereince.
• Strong experience in Oracle MetaSolv Solution (MSS).
• Telecom OSS/BSS domain knowledge.
• Incident, Problem, and Change Management.
• Production Support governance.
• SQL and database troubleshooting.
• Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent.
• Team management and stakeholder communication.
• ITIL Foundation Certification.
• Experience with Oracle OSS products.
• Exposure to integration support environments.

Preferred Skills

• ITIL Foundation Certification.
• Experience with Oracle OSS products.
• Exposure to integration support environments.

Advantage Zensar

We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA.

Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth.