MES Support

Sanmina Corporation; Chennai; Vor Ort; INR 480.000 - 780.000; Vollzeit

Zusammenfassung

Sanmina Corporation’s 42Q division seeks an Application Support Analyst/ Cloud MES Support Specialist in Chennai. You will diagnose issues, drive resolutions, and coordinate with internal teams to minimize downtime for clients using MES/cloud solutions.

Requirements include a solid grasp of SDLC and ITIL, strong English communication, and a Bachelor’s degree. The role may involve after-hours support and system integrations.

Qualifikationen

• Understanding of SDLC and ITIL processes.
• Excellent English communication skills.
• Bachelor's degree required.

Aufgaben

• Ensure client systems are up and running with quick recovery from interruptions.
• Meet SLAs for timely responses and issue resolution.
• Diagnose issues, provide temporary fixes, and identify root causes.

Kenntnisse

Troubleshooting

Cross-functional collaboration

Clear communication

Problem solving

Ausbildung

Bachelor's degree

Tools

MES/SFDC

Jobbeschreibung

Description

Sanmina Corporation (Nasdaq: SANM) is a global powerhouse in integrated manufacturing solutions serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. We are a global engine providing the end-to-end manufacturing backbone for the world's most essential and innovative brands. Whether it's autonomous vehicles, life-saving medical tech, next-gen aerospace, or AI/cloud infrastructure - our integrated solutions don’t just meet standards—they redefine them. Programmer/Analyst 1 Job Description | MES Support Specialist / Cloud Application Support Analyst About 42Q: 42Q, a division of Sanmina, is a leading provider of cloud MES solutions (42-q.com). Our mission is to deliver scalable, flexible, and easy-to-implement manufacturing solutions to our customers. Our management team has extensive experience in the architecture, development, and implementation of advanced MES and manufacturing automation systems deployed across a broad range of vertical markets. Role Summary: 42Q is currently looking for Application Support Analysts and Cloud MES Support Specialists to join our expanding team. We are a successful, dynamic software company specializing in advanced MES solutions for EMS companies and various other industries. The Support Specialist will be responsible for diagnosing and driving issues to the appropriate resolution to ensure minimal downtime for the end user. This role also involves engaging other support groups when required to facilitate timely problem-solving.

Responsibilities:

• Making sure client systems are always up and running, with quick recovery from any service interruptions.
• Delivering top-notch service and meeting strict Service Level Agreements (SLAs) for quick responses and issue resolution.
• Diving deep into problems, finding temporary fixes, and identifying the root cause of issues.
• Handling the roll out of new service versions, patches, and custom changes.
• Offering expertise to internal teams and external clients.
• Helping with the integration of various systems.
• Keeping track of all queries and their resolutions in a comprehensive database.
• Actively finding and fixing technical problems.l
• Contributing to server and database migration projects.

Requirements:

• A solid understanding of SDLC (Software Development Life Cycle) and ITIL (Information Technology Infrastructure Library) processes
• The role requires flexibility to work after hours and on weekends when required
• Excellent English communication skills are a must. This is critical for clear interaction with customers, internal teams.
• A Bachelor's degree is a fundamental requirement, providing the academic background necessary for understanding complex systems and problem-solving methodologies.

Nice to have:

• MES/SFDC experience/knowledge
• Knowledge of other MES software solution's
• End to End manufacturing Business process

Key Abilities:

• Advanced Troubleshooting: Apply critical and analytical thinking to diagnose complex issues and implement optimal solutions that prioritize the customer’s best interest.
• Cross-Functional Collaboration: Work seamlessly with teammates, external teams, clients, and upper management to drive alignment and achieve mutual success.
• Strategic Multitasking & Prioritization: Manage multiple competing priorities effectively by assessing impact, organizing workflows, and executing tasks efficiently.
• Process Documentation & Improvement: Proficient in adhering to rigorous technical procedures while maintaining a keen eye for operational bottlenecks to proactively propose process enhancements.

Client-Centric Customer Service:

• Communication: Translate intricate technical concepts into clear, actionable, and non-technical insights for end-users.
• Empathy & Urgency: Recognize the operational impact of technical issues on the client’s business and respond with the appropriate level of urgency.
• Composure: Maintain focus, professional calm, and clarity when managing high-stakes deadlines, complex scenarios, or demanding stakeholders.
• Agile Adaptability: Rapidly absorb new information, master emerging software/tools, and adopt fresh workflows to ensure immediate, high-value project contributions.