Siemens Opcenter SME

Expleo Group; Pune District, Pimpri-Chinchwad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Expleo Group in India is seeking an experienced Siemens Opcenter MES Support SME to lead Level-2 support, administration, and operations, ensuring platform reliability and compliance across manufacturing operations.

The role serves as the primary technical escalation point for production issues, coordinating with business users, infrastructure teams, and vendors to resolve incidents, perform RCA, and implement preventive actions while supporting go-live activities and continuous improvement

Qualifications

• 6-9 years of experience in MES application support and administration.
• Hands-on experience with Siemens Opcenter Execution / Opcenter EX DS / Camstar platform.
• Strong SQL Server or Oracle database troubleshooting experience.
• Experience supporting manufacturing execution processes including Production, Quality, Traceability, eDHR, and Genealogy.
• Knowledge of Windows Server, IIS, and application middleware environments.
• Experience working with APIs, Web Services, XML, and enterprise integrations.
• Strong understanding of Incident, Problem, Change, and Release Management processes.
• Experience using ServiceNow or equivalent ITSM platforms.

Responsibilities

• Provide advanced Level-2 support for Siemens Opcenter MES applications.
• Investigate and resolve complex production incidents impacting manufacturing operations.
• Perform root cause analysis (RCA) and implement preventive corrective actions.
• Coordinate with business users, infrastructure teams, and software vendors for issue resolution.
• Support critical production events, planned maintenance activities, and go-live deployments.
• Drive continuous reduction of repeat incidents and service disruptions.
• Manage user roles, permissions, and security administration.
• Maintain MES configurations, workflows, electronic work instructions, and master data.
• Administer and support Development, Test, UAT, and Production environments.
• Monitor application logs, interfaces, workflows, and platform health.
• Support audit readiness and compliance requirements.
• Perform routine health checks, performance monitoring, and capacity assessments.
• Troubleshoot server, application, and database-related issues.
• Monitor and support MES integrations with ERP, QA, warehouse, and shop-floor systems.
• Support backups, recovery validation, patching, and platform upgrades.
• Manage deployment activities and change implementation across environments.
• Maintain operational documentation, support procedures, and knowledge articles.

Skills

Siemens Opcenter MES

Opcenter Execution / EX DS / Camstar

SQL Server / Oracle

APIs / Web Services / XML

ITIL

ServiceNow

Education

Bachelor's or Master's in Mechanical or Production Engineering

Tools

Siemens Opcenter Execution / Opcenter EX DS / Camstar

ServiceNow

Job description

Customer is seeking an experienced Siemens Opcenter MES Support SME to lead Level-2 support, administration, maintenance, and operational stability of its MES platform. This role will serve as the primary technical escalation point for production issues while ensuring platform reliability, performance, compliance, and continuous improvement across manufacturing operations.

Responsibilities

Application Support

• Provide advanced Level-2 support for Siemens Opcenter MES applications.
• Investigate and resolve complex production incidents impacting manufacturing operations.
• Perform root cause analysis (RCA) and implement preventive corrective actions.
• Coordinate with business users, infrastructure teams, and software vendors for issue resolution.
• Support critical production events, planned maintenance activities, and go-live deployments.
• Drive continuous reduction of repeat incidents and service disruptions.

Platform Administration

• Manage user roles, permissions, and security administration.
• Maintain MES configurations, workflows, electronic work instructions, and master data.
• Administer and support Development, Test, UAT, and Production environments.
• Monitor application logs, interfaces, workflows, and platform health.
• Support audit readiness and compliance requirements.

Maintenance & Operations

• Perform routine health checks, performance monitoring, and capacity assessments.
• Troubleshoot server, application, and database-related issues.
• Monitor and support MES integrations with ERP, QA, warehouse, and shop-floor systems.
• Support backups, recovery validation, patching, and platform upgrades.
• Manage deployment activities and change implementation across environments.
• Maintain operational documentation, support procedures, and knowledge articles.

Qualifications

Bachelors or Masters in Mechanical or Production Engineering

Required Technical Skills

• 6-9 years of experience in MES application support and administration.
• Hands-on experience with Siemens Opcenter Execution / Opcenter EX DS / Camstar platform.
• Strong SQL Server or Oracle database troubleshooting experience.
• Experience supporting manufacturing execution processes including Production, Quality, Traceability, Electronic Device History Records (eDHR), and Genealogy.
• Knowledge of Windows Server, IIS, and application middleware environments.
• Experience working with APIs, Web Services, XML, and enterprise integrations.
• Strong understanding of Incident, Problem, Change, and Release Management processes.
• Experience using ServiceNow or equivalent ITSM platforms.

Preferred Qualifications

• Experience in Medical Device, Life Sciences, Pharmaceutical, or regulated manufacturing environments.
• ITIL Foundation Certification.
• Siemens Opcenter/Camstar implementation or support experience.
• Familiarity with FDA 21 CFR Part 11, GxP, and validation-controlled environments.

Experience

6-9 yrs of relevant experience.