MES Application Support

Cognizant Technology Solutions Corporation; Bengaluru Urban; Vor Ort; INR 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Cognizant is seeking an MES/POMSnet Application Support Engineer with 3–8 years of experience to support POMSnet MES in the pharmaceutical domain across multiple sites. You will provide L2 support, troubleshoot incidents, coordinate with vendors, and ensure compliance with GxP, 21 CFR Part 11, and related standards.

Familiarity with SNOW, SQL, and MES integrations is a plus. This role requires strong communication and ability to work with site users and IT teams to maintain system availability

Qualifikationen

• 3–5 years of MES application support experience.
• Hands-on experience with POMSnet or another MES platform.
• Experience in the pharmaceutical/life-sciences domain.
• Strong understanding of manufacturing/MES processes.
• Solid troubleshooting, incident analysis, and coordination skills.
• Excellent communication and stakeholder coordination.

Aufgaben

• Provide L2 production support for MES POMSnet applications across sites.
• Perform advanced troubleshooting and root cause analysis for MES incidents.
• Configure, maintain, and optimize MES settings to meet requirements.
• Create and maintain technical docs and SOPs in GxP compliance.
• Coordinate incident, change, and release management activities.
• Support MES upgrades, deployments, and hypercare activities.
• Mentor junior analysts on MES applications and compliance.

Kenntnisse

POMSnet

MES support

Pharma domain

Troubleshooting

Communication

Tools

SQL

ServiceNow

Windows Server

PAS-X

Syncade

Jobbeschreibung

We are looking for an MES / POMSnet Application Support Engineer with 3–8 years of experience supporting MES applications in the pharmaceutical domain. The candidate should have hands-on experience with POMSnet or other MES platforms and be capable of supporting business-critical manufacturing applications.

Key Responsibilities

• Provide L2 application support for POMSnet applications.
• Troubleshoot and resolve application incidents and user-reported issues.
• Perform initial analysis, root-cause investigation, and coordinate with technical/vendor teams for resolution.
• Support application configuration, deployments, upgrades, and production support activities.
• Work with manufacturing/site users to understand and resolve MES-related issues.
• Follow applicable GxP, change-control, and support processes within a pharmaceutical environment.
• Maintain troubleshooting and knowledge documentation.

Required Skills

• 3–5 years of relevant experience in MES application support.
• Hands-on experience with POMSnet or another MES platform.
• Experience working within the pharmaceutical/life-sciences domain.
• Good understanding of manufacturing/MES processes.
• Strong troubleshooting, incident analysis, and application-support skills.
• Good communication and stakeholder coordination skills.

Good to Have

• Experience handling incidents/service requests using ServiceNow (SNOW).
• Exposure to SQL/database troubleshooting, application interfaces/integrations, and Windows/server environments.
• Experience supporting validated/GxP applications.
• MES application integration with SAP, DCS, Bartender and others

Detailed Responsibilities

• Provide functional and technical production support for MES POMSnet applications across multiple pharma manufacturing sites, ensuring system availability and business continuity.
• Perform advanced troubleshooting and root cause analysis to diagnose and resolve complex issues related to Manufacturing Execution Systems (MES) and integrated applications.
• Configure, maintain, and optimize MES application settings to meet business, operational, and regulatory requirements.
• Create, maintain, and update technical documentation, SOPs, support procedures, and system configuration records in compliance with GxP standards.
• Ensure adherence to regulatory and compliance requirements, including FDA regulations, 21 CFR Part 11, GAMP 5, and other pharmaceutical industry standards.
• Develop and maintain knowledge base articles, troubleshooting guides, and best practices to improve operational efficiency and reduce recurring incidents.
• Collaborate with Manufacturing, Quality Assurance (QA), Validation, and IT teams, providing regular updates on incidents, service requests, changes, and ongoing support activities.
• Monitor system health and application performance, proactively identifying risks and implementing corrective and preventive actions (CAPA) to ensure system stability.
• Mentor and guide junior analysts and team members on MES applications, support processes, pharmaceutical compliance requirements, and industry best practices.
• Coordinate incident, problem, change, and release management activities to ensure timely resolution and controlled system changes.
• Support MES upgrades, enhancements, deployments, and hypercare activities to ensure successful implementation and smooth post-deployment stabilization.
• It’s preferred the candidate possessess strong functional knowledge of pharmaceutical manufacturing processes, including MES operations, dispensing/weigh & dispense, recipe execution, and shop floor manufacturing processes, along with hands-on experience in MES tools (POMSnet/ PAS-X/ Syncade/ FTPS or similar) and ServiceNow (SNOW) for production support activities.