Merchant Relationship Manager

Pluxee; Chennai District; On-site; INR 900,000 - 1,700,000; Full time

Job summary

Pluxee in India invites applications for a Merchant Field Sales Executive - Farmer - Large Accounts to manage and grow a portfolio of large merchant partners through direct, in-person visits, strengthening trust and collaboration.

You will identify upsell and renewal opportunities, coordinate with Marketing, Product, Legal and Customer Success, maintain accurate Salesforce records, and drive KPIs such as retention and portfolio revenue while complying with contracts.

Qualifications

• Bachelor's degree in Business, Marketing, or Sales.
• 3+ years of experience in B2B account management, preferably in field-based roles.
• Experience managing large or strategic merchant partners.

Responsibilities

• Manage a portfolio of large merchants through in-person visits.
• Identify upsell, cross-sell, and renewal opportunities.
• Coordinate with Marketing, Product, Legal, and Customer Success teams.
• Maintain Salesforce CRM records and track KPIs.
• Ensure compliance with fiscal, legal, and contractual requirements.

Skills

Interpersonal skills

Consultative sales

Account management

Independent working

Time management

Education

Bachelor's degree in Business, Marketing, Sales, or related field

Tools

Salesforce CRM

Microsoft 365

Job description

Job Description

At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.

Permanent Regular

The Merchant Field Sales Executive - Farmer - Large Accounts is responsible for managing and developing a portfolio of existing large merchant partners through direct, in-person relationship management. The role plays a critical part in strengthening the merchant network by driving engagement, increasing benefit usage, identifying commercial opportunities, and ensuring high satisfaction and retention. Operating through field visits and face-to-face interactions, the Farmer contributes directly to the long-term value of Pluxee's B2B2C ecosystem.

YOUR NEXT CHALLENGE

Responsibilities

• 1. Merchant Relationship Management
  Act as the primary point of contact for a portfolio of large merchants
  Conduct regular in-person visits to strengthen trust, loyalty, and collaboration
  Monitor merchant performance (usage, frequency, ticket size) and propose actions to optimize engagement
  Provide ongoing education on new features, digital tools, and consumer-facing opportunities
  Address operational concerns in coordination with internal teams and ensure smooth resolution
• 2. Account Development and Commercial Growth
  Identify upsell, cross-sell, and renewal opportunities across the portfolio
  Support merchant participation in seasonal campaigns, co-marketing programs, and product expansion
  Analyze usage patterns and proactively recommend improvements or activation strategies
  Manage contract renewals and updates when required
• 3. Ecosystem Coordination
  Collaborate with Merchant Marketing to maximize visibility and promotional impact for key partners
  Share merchant insights with Product, Legal, and Customer Success teams
  Ensure merchant feedback is integrated into the continuous improvement of the Pluxee offering
  Assist in planning merchant events, presentations, or local engagement activities
• 4. Sales Operations and CRM Discipline
  Maintain accurate and up-to-date records in Salesforce CRM
  Track KPIs such as merchant retention, portfolio revenue, campaign participation, and satisfaction scores
  Execute regular reporting and activity documentation to support performance analysis and review
• 5. Comply with fiscal, legal, and contractual requirements in all interactions

YOU ARE A MATCH IF...

Education

Bachelor's degree in Business, Marketing, Sales, or a related field

Work Experience

3+ years of experience in B2B account management, preferably in field-based roles

Demonstrated experience managing large or strategic partners

Previous exposure to merchant ecosystems, payment platforms, or benefits providers is an asset

Skills & Certifications

Strong interpersonal, problem-solving, and consultative sales skills

Proficient in Salesforce CRM and Microsoft 365 (Excel, Outlook, Teams)

Ability to work independently, manage priorities, and maintain strong organizational discipline

Languages

For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.

For local country leadership and management roles, fluency in the local language and English is required.

For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.

Working Conditions

For global, regional, or area roles:

Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.

For local roles:

Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.

Competencies

• Client and Merchant Relationship Management
• Salesforce CRM Usage
• Account Development and Growth
• Customer Experience Management
• Contract Renewal and Lifecycle Management
• Customer and Consumer Orientation
• Accountability and Ownership
• Drives Results
• Collaboration
• Adaptability

Why join Pluxee?

Join an inclusive team

Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.

Turn inspiration into possibility

Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.

Make a positive impact

Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.

Grow with us

Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.