Regional Merchants Manager

Pluxee; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Career growth

Global exposure

Job summary

Pluxee in Mumbai seeks an experienced Merchant Manager to lead a country-level merchant team and drive acquisition, activation, retention, and relationship development across SME to Large segments. You will ensure adoption of Pluxee standards and Salesforce CRM, contribute to commercial planning, forecast revenue, and collaborate with Marketing, Product, Legal, and Operations.

Candidates should have 8–10 years of experience in merchant management, B2B2C exposure, and proficiency with Salesforce;

Qualifications

• 8–10 years of experience in merchant management, sales, or business development.
• Experience managing teams and delivering commercial performance at country level.
• Background in B2B2C or merchant-driven ecosystems preferred.
• Familiarity with Salesforce CRM and data-driven sales management.

Responsibilities

• Lead a country-level merchant team across segments (SME, Large, Strategic) and channels.
• Drive merchant acquisition, activation, retention, and reactivation; oversee pipeline and forecasting.
• Ensure adoption of Pluxee standards, tools, and Salesforce CRM for forecasting and opportunity tracking.
• Collaborate with Marketing, Product, Legal, and Operations on campaigns, offers, and contract readiness.
• Prepare regular performance updates for leadership and drive continuous improvement.

Skills

Merchant management

Team leadership

Salesforce CRM

English communication

Education

Bachelor's degree in Business, Sales, Marketing, or related field

Tools

Salesforce CRM

Microsoft 365

Job description

Pluxee is a global player in Employee Benefits and Engagement that operates in 28 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Well-being, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,600 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 37 million+ consumers and 1.7 million+ merchants.

Conducting business for more than 45 years, Pluxee is committed to creating a positive impact on local communities, supporting well-being at work for employees, and protecting the planet.

• The Merchant Manager leads a team of merchant-facing staff, ensuring the successful affiliation, activation, and growth of merchants across all relevant segments (SME, Large, Strategic) and channels (field, telesales, inside, partner).
• The role ensures consistent adoption of Pluxee’s standards, tools, and Salesforce CRM, while driving commercial performance and contributing to the development of the merchant ecosystem.
• Merchant Manager supports the execution of Pluxee’s merchant strategy within the local market, Reporting into the Country Merchant Director.
• This role is accountable for managing merchant acquisition, retention, and relationship development at country level.
• Local Strategy Execution and Market Development Implement local merchant go-to-market plans in alignment with the country strategy.
• Apply merchant segmentation and targeting approaches defined by the Director.
• Contribute to commercial planning cycles, revenue forecasting, and pipeline development.
• Monitor merchant and market trends to adapt day-to-day priorities.
• Team Management and Channel Oversight Manage and coach local merchant-facing teams across field sales, telesales, inside sales, and partnerships.
• Ensure effective onboarding, training, and performance monitoring of team members.
• Foster a culture of accountability, engagement, and collaboration aligned with Pluxee’s values.
• Commercial Performance Management Deliver on assigned KPIs: merchant acquisition, activation, retention, and reactivation.
• Ensure Salesforce CRM is used consistently for forecasting, pipeline visibility, and opportunity tracking.
• Monitor performance results, analyze gaps, and implement corrective actions.
• Prepare regular performance updates for the Country Merchant Director or local leadership.
• Merchant Relationship & Ecosystem Management Act as a point of contact for key merchant relationships at country level.
• Promote merchant participation in local campaigns, co-branded initiatives ,and lifecycle programs.
• Capture merchant feedback and escape insights for service and product improvements.
• Cross-functional Collaboration Work with Marketing to implement merchant campaigns and promotional actions.
• Partner with Product, Legal, and Operations on contract management, onboarding flows, and readiness of offers. Collaborate with Finance on pricing inputs, commercial planning, and performance reporting.
• Ensure operational alignment with Group priorities while tailoring to country needs.
• 8–10 years of experience in merchant management, sales, or business development.
• Experience managing teams and delivering commercial performance at country level.
• Background in B2B2C or merchant-driven ecosystems preferred.
• Familiarity with Salesforce CRM and data-driven sales management.

Skills& Certifications:

• Strong team management, communication, and negotiation skills.
• Commercially oriented with hands-on execution capacity.
• Proficient in Microsoft 365 (Excel, PowerPoint, Outlook, Teams).
• Knowledge of merchant campaign execution is a plus.
• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• Excellent communication skills English is required.

Happy at work

1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.

2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace well-being and work-life balance, new ideas and we have a lot of fun!

3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated, and equal learning and growing opportunities are a given.