Merchant Executive

Aurionpro; Chennai District; On-site; INR 500,000 - 700,000; Full time

Job summary

Aurionpro in Chennai (Tamil Nadu) is seeking a hands-on professional to manage back-office, service delivery and operations for merchant services. You will oversee post-boarding support, drive process improvements and coordinate with pan-India teams to ensure timely, compliant execution of activities.

The role emphasizes documentation, knowledge sharing and efficient troubleshooting within POS-related processes, with a focus on accuracy and customer satisfaction.

Qualifications

• Graduate or higher qualification with exposure to merchant acquiring or payments industry.

Responsibilities

• Manage back office, service delivery and operational activities of merchant services functions.

Skills

Merchant acquiring experience

Customer focus

Documentation

MS Word

MS Excel

MS Access

English and local language

Multitasking

Education

Graduate degree or higher

Tools

Microsoft Word

Microsoft Excel

Access

Job description

Overall Objective of the Role:

The jobholder is responsible for managing back office, service delivery and operational activities of merchant services functions.

Key Accountabilities:

• Handle all merchant support functions that is service delivery post boarding of merchant across Tamil Nadu; manage markets like Andhra Pradesh & Telangana remotely.
• Manage end to end of the terminal life cycle which include:
• Deployment.
• Breakdown, fault checking.
• Retrievals.
• Managing inventory, anticipating and planning for peak period demand, projects or new launches.
• Manage a team of 3rd party contractors used for terminal deployment and courier.
• Identify process improvement opportunities and champion new initiatives to reduce cost and increase productivity.
• Work closely with pan India local market teams to meet the organizational objectives.
• Manage other Backoffice OPS functions like telco SIM management, FIRA/GST certificates delivery etc.
• Cost reduction initiatives, process improvement, SLA reduction.
• Manage any specific business support services required from time to time.
• Collaborate with cross-functional teams to ensure quick and effective resolution of escalated cases.
• Continuously improve support processes to enhance operational efficiency and customer satisfaction.
• Develop and maintain strong knowledge of POS products, features, functionalities, and integrations.
• Serve as a subject matter expert for POS-related queries and troubleshooting.

Experience / Knowledge Requirements:

• Graduate (minimum) or higher qualification.
• Experience in one or more areas in merchant acquiring, payment industry, banks, financial institutions.
• Customer focus, process oriented, adherence to details, being systematic in assigned tasks.
• Proficiency in Microsoft Word, Excel and Access with good typing skills.
• Create, maintain, and update clear, accurate, and user-friendly write-ups for POS and other product features.
• Develop knowledge base articles, troubleshooting guides, FAQs, and process documentation.
• Ensure documentation reflects the latest product updates and business requirements.
• Work closely with product and support teams to identify documentation gaps and improve knowledge resources.

Personal Competencies:

• Good command of written and spoken English, local language.
• Excellent interpersonal skills to work with external teams (business partners, vendors) and internal teams.
• Motivated, keen on problem solving and be quick on the feet, be able to work through unexpected situations.
• Multitask, yet meet priorities in a timely manner and deliver quality output.