Product Sales Manager

Kotak Mahindra Bank; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kotak Mahindra Bank in Mumbai seeks a Product Sales Manager to drive end-to-end sales, onboarding, activation, and portfolio growth across Merchant Acquiring and CMS solutions through the EBS channel.

You will focus on new client acquisition, solution-based selling, and revenue generation while collaborating with Branch Banking, Relationship Teams, Operations, and Product stakeholders to deliver measurable outcomes.

Qualifications

• Graduate degree in business, management, or related field.
• MBA preferred for advanced sales and strategy.
• Strong communication and presentation skills in English and local language.

Responsibilities

• Drive merchant onboarding and activation for POS/EDC, Bharat QR, UPI, and CMS.
• Identify opportunities for collections, payments, and digital integration.
• Build a strong sales pipeline and achieve acquisition targets.
• Collaborate with branches, RM teams, ops, and product stakeholders.
• Ensure compliance with KYC and AML guidelines during onboarding.

Skills

Merchant Acquiring

Sales Pipeline

Relationship Management

Cross-Sell & Up-Sell

Negotiation

Market Mapping

Education

Graduate in Business / Management

MBA in Marketing / Finance (Preferred)

Tools

MS Office

CRM Tools

Job description

Role Purpose:

The Product Sales Manager will be responsible for driving end-to-end sales, onboarding, acvaon, and

porolio growth of Merchant Acquiring (POS/EDC, Bharat QR, UPI) and Cash Management Services (CMS)

soluons across assigned markets and customer segments through the EBS channel. The role focuses on new

client acquision, soluon-based sales, client relaonship management, and revenue generaon while

collaborang closely with Branch Banking, Relaonship Teams, Operaons, and Product stakeholders.

Key Responsibilities:

1. Business Development & Lead Generaon

• Drive acquision of merchants for POS/EDC, Bharat QR, UPI, and Cash Management Services across assigned geographies and customer segments.
• Idenfy opportunies for Collecons, Payments, Escrow, and Digital Integraon soluons among exisng and prospecve clients.
• Partner with mapped branches, Relaonship Managers, and internal stakeholders to generate quality leads and improve product penetraon.
• Generate self-sourced leads through market mapping, networking, customer references, and industry outreach.
• Build and maintain a strong sales pipeline to achieve acquision and revenue targets.

Product Focus Areas

Collecons

• Physical Collecons
• Electronic Collecons
• Smart Collect / Virtual Accounts
• Payment Gateway
• UPI Collecons

Payments

• Vendor Payments
• Salary Uploads & Bulk Payouts
• Electronic Payment Soluons
• UPI Payouts

Merchant Acquiring

• POS/EDC Terminals
• Bharat QR
• UPI Acceptance Soluons
• Value-added acquiring soluons with suitable pricing and MDR constructs

2. Client Onboarding, Acvaon & Porolio Growth

• Coordinate with Operaons, Implementaon, and Service teams to ensure seamless onboarding and
• mely go-live.
• Drive acvaon of acquired clients and ensure desired transacon volumes and fee income generaon.
• Develop strong client relaonships to maximize wallet share and enhance customer retenon.
• Idenfy cross-sell and up-sell opportunies across CMS, Payments, Collecons, and Acquiring soluons.
• Engage proacvely with customers to address service queries and improve customer experience.

3. Sales Enablement & Market Development

• Conduct customer presentaons, product demonstraons, and soluon workshops for prospecve and exisng clients.
• Support branch teams and relaonship managers with product knowledge and sales opportunies.
• Parcipate in markeng campaigns, industry events, and customer engagement programs to enhance product visibility and lead generaon.
• Share market intelligence, customer feedback, and compeve insights with product and business teams.

4. Risk, Compliance & Governance

• Ensure adherence to all KYC, AML, documentaon, and onboarding guidelines.
• Maintain accuracy and completeness of customer documentaon and account opening forms.
• Educate customers on operaonal processes, chargebacks, fraud prevenon, and risk management aspects of acquiring and CMS soluons.
• Ensure compliance with internal policies, audit requirements, and regulatory guidelines throughout the sales lifecycle.

Key Performance Indicators (KPIs):

• New acquision of POS/QR merchants and CMS mandates.
• Revenue generaon through acquiring and CMS product sales.
• Acvaon and throughput achievement (TPV, Collecons, Payments volumes).
• Cross-sell and wallet share enhancement.
• Product penetraon across assigned branches and customer segments.
• Porolio retenon and customer sasfacon.
• Quality of onboarding and documentaon.
• Compliance adherence with zero crical audit observaons.

Educaonal Qualificaons:

Mandatory

• Graduate in BBA, BMS, BAF, BCA, B.Tech, B.Sc. IT, Commerce, Management, or equivalent discipline.

Preferred

• MBA / PGDM in Markeng, Finance, Sales, or related field.
• Engineering with MBA will be an added advantage.

Experience:

• Minimum 3-5 years of experience in Merchant Acquiring, POS Sales, Payments, Transacon Banking, CMS, or Banking Sales.
• Experience in acquiring POS/QR merchants with a bank, acquirer, fintech, or payment soluons provider.
• Exposure to Cash Management Services including Collecons, Payments, Escrow Soluons, Digital Integraons, or Transacon Banking products will be preferred.
• Proven track record in achievement of sales and acquision targets.

Funconal Competencies:

• Strong understanding of Merchant Acquiring and Digital Payment ecosystems.
• Knowledge of Cash Management, Collecons, Payments, and Transacon Banking soluons.
• Ability to idenfy customer needs and provide soluon-based sales.
• Proficiency in MS Office (Excel, PowerPoint, Word).
• Strong verbal and wrien communicaon skills in English and the local market language.

Behavioural Competencies:

• Strong sales orientaon with high ownership and execuon focus.
• Self-driven, proacve, and result-oriented approach.
• Excellent networking, relaonship management, and stakeholder management skills.
• Strong presentaon, negoaon, and influencing abilies.
• Analycal mindset with problem-solving aptude.
• Ability to work under pressure and consistently meet business targets.
• High aenon to detail and compliance orientaon