Senior Executive Merchant Helpdesk Tech Support

airpay payment services; Navi Mumbai; On-site; INR 420,000 - 620,000; Full time

Job summary

airpay payment services in Navi Mumbai is seeking a Senior Executive– Merchant Helpdesk (Tech Support) with 3-5 years experience to support merchant gateways and digital payments.

You will handle implementation, settlement, reconciliation, application support, and collaborate with banks and vendors to resolve issues and manage incidents.

Qualifications

• Bachelor's degree in any stream.
• Disciplined, performance and outcome oriented.
• Experience in cross-functional teamwork.

Responsibilities

• Be a key member of merchant helpdesk and drive implementation and delivery of all solution products for merchants.
• Should have complete knowledge of payment gateway and digital payments.
• Handle settlement and reconciliation processes related to payment gateways.
• Provide application support for system issues and error tracking.
• Interact with internal teams, vendors and banks for issues and support.
• Experience in system handling and techno-functional solution support for payment gateway apps.
• End-user queries resolution and incident/problem management from a functional perspective.

Skills

Strong communication skills

Ownership

Fintech industry

MS Office proficiency

Education

Bachelor's degree in any stream

Tools

MS Office

Job description

Job Description:

Designation: Senior Executive– Merchant Helpdesk (Tech Support)

Experience: 3 - 5 years +

Department: Operations

Location: Navi Mumbai

Job Role

• Will be key member of merchant helpdesk and will be responsible for implementation and delivery of all the solution product merchant.


• Should have complete knowledge of payment gateway & digital payments.


• Building payment gateway related products, settlement, and recon process.


• Application support for handling system issues / error tracking.


• Experience of working for Payment Gateway/ bank/ ecommerce merchant aggregator/ electronic payment technology vendor.


• Should know operation, technical support of Payment Gateway at bank/ Ecommerce Merchant Aggregator/ Electronic Payment technology vendor. Required to interact with internal teams, vendors and Bank for issues and other supports.


• Experience in system handling & techno functional solution, support process specifically of Payment Gateway applications.


• End user queries resolution, clarifications, support for resolution of production queries on system functionalities. Incident and Problem management from functional perspective for all supported applications.

Preferred Candidature

• Strong communication skills (verbal and written)


• Takes ownership of tasks and drives it to completion.


• Preferred from Fintech industry.


• Proficient in working on MS Office applications i.e. Excel, Power point, etc.

Requirements

• A Bachelor’s degree in any stream.


• Disciplined, performance and outcome oriented.


• Working in cross-functional team, collaborating with peers

Requirements: