Merchant Claim Specialist

BolsterBiz India LLP; Delhi; On-site; INR 330,000 - 520,000; Full time

Job summary

BolsterBiz India LLP is seeking a Merchant Claim Specialist in New Delhi to manage claims related to lost, damaged, or late delivery orders. You will review merchant submissions, communicate clearly, and coordinate credits within the billing system.

Responsibilities include filing with carriers (UPS, FedEx, USPS, DHL, Veho and others), tracking progress, and documenting outcomes. Strong written communication and meticulous attention to detail are essential for success.

Qualifications

• 1–3+ years of customer service experience, with strong written communication skills.
• Excellent attention to detail and the ability to manage tasks independently.
• Experience with claims processing (shipping, fulfillment, or related) is a plus.
• Familiarity with ticketing systems like Zendesk, HubSpot, or Salesforce Service Cloud is a bonus.

Responsibilities

• Review and validate merchant claims for eligibility and accuracy.
• Respond to merchants professionally and empathetically.
• Request credits for eligible claims on the merchant’s Manifest billing account.
• File eligible claims with carriers (UPS, FedEx, USPS, DHL, Veho and others).
• Track claims through the reimbursement process and document the outcome.
• Apply additional credits to merchant accounts when necessary.

Skills

Customer service

Written communication

Attention to detail

KPI management

Tools

Zendesk

HubSpot

Salesforce Service Cloud

Job description

Company Description

BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services.

Job Summary

BolsterBiz is looking for a Merchant Claim Specialist who will handle all claims related to lost, damaged, or late delivery orders shipped through our Client's carriers. This role requires attention to detail, strong communication skills, and the ability to manage claims from start to finish.

Key Responsibilities

Merchant Communication:

• Review and validate claims submitted by merchants for eligibility and accuracy.
• Respond to merchants professionally and empathetically.
• Request credits for eligible claims on the merchant’s Manifest billing account.

Carrier Claims Management

• File eligible claims with shipping carriers like UPS, FedEx, USPS, DHL, Veho, and others.
• Track claims throughout the reimbursement process.
• Document the amount awarded once the claim is resolved.
• Apply additional credits to merchant accounts when necessary.

Accurate Documentation

• Keep thorough records of all claims to ensure proper follow-up and avoid duplicate reimbursements.

What We’re Looking For

• Strong customer service experience (1–3+ years), especially in written communication.
• Ability to manage tasks independently and meet key performance indicators (KPIs).
• Experience with claims processing (like shipping, fulfillment, or medical) is a plus.
• Familiarity with ticketing systems like Zendesk, Hubspot, or Salesforce Service Cloud is a bonus.

We need someone who is detail-oriented, organized, and empathetic — ready to provide excellent support to our merchants and ensure claims are processed accurately and efficiently.