Merchant Claim Specialist

BolsterBiz India LLP; New Delhi; On-site; INR 300,000 - 520,000; Full time

Job summary

BolsterBiz India LLP is seeking a Merchant Claim Specialist to manage claims related to lost, damaged, or late deliveries processed through our carrier network. The role emphasizes meticulous attention to detail, clear written communication, and end-to-end claims management.

The ideal candidate has 1–3+ years in customer service, can work independently to meet KPIs, and may have prior claims processing experience with shipping or logistics.

Qualifications

• 1–3+ years of customer service experience.
• Ability to work independently and meet KPIs.
• Experience with claims processing is a plus (shipping, fulfillment, or medical).
• Familiarity with ticketing systems like Zendesk, HubSpot, or Salesforce Service Cloud is a bonus.

Responsibilities

• Review and validate merchant claims for eligibility and accuracy.
• Respond to merchants professionally and empathetically.
• Request credits for eligible claims on the merchant’s Manifest billing account.
• File eligible claims with carriers (UPS, FedEx, USPS, DHL, Veho, etc.).
• Track claims throughout the reimbursement process and document amounts awarded.

Skills

3PL experience

Communication

Customer support

Quality of work

Position knowledge

Job description

BolsterBiz is a leading provider of offshoring and outsourcing services based in New Delhi. We specialize in driving business growth, optimizing operational efficiency, and ensuring long-term success. With over 2,000 completed projects and more than 100 clients in the USA, we offer cost-effective solutions with access to expert professionals to deliver high-quality services.

Job Summary:

BolsterBiz is looking for a Merchant Claim Specialist who will handle all claims related to lost, damaged, or late delivery orders shipped through our Client's carriers. This role requires attention to detail, strong communication skills, and the ability to manage claims from start to finish.

Key Responsibilities:

• Review and validate claims submitted by merchants for eligibility and accuracy.
• Respond to merchants professionally and empathetically.
• Request credits for eligible claims on the merchant’s Manifest billing account.
• File eligible claims with shipping carriers like UPS, FedEx, USPS, DHL, Veho, and others.
• Track claims throughout the reimbursement process.
• Document the amount awarded once the claim is resolved.
• Apply additional credits to merchant accounts when necessary.

Accurate Documentation:

• Keep thorough records of all claims to ensure proper follow-up and avoid duplicate reimbursements.

What We’re Looking For:

• Strong customer service experience (1–3+ years), especially in written communication.
• Ability to manage tasks independently and meet key performance indicators (KPIs).
• Experience with claims processing (like shipping, fulfillment, or medical) is a plus.
• Familiarity with ticketing systems like Zendesk, Hubspot, or Salesforce Service Cloud is a bonus.

We need someone who is detail-oriented, organized, and empathetic — ready to provide excellent support to our merchants and ensure claims are processed accurately and efficiently.

Required Skills

3pl work experience Communication Skills customer support Quality of Work Knowledge of Position