Member Journey Executive

Beforest Lifestyle Solutions Pvt Ltd; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Growth opportunities

Visit Beforest projects and collectifs

Learning & development in community,运营

Job summary

Beforest Lifestyle Solutions Pvt Ltd seeks a Member Journey Executive to ensure a smooth, positive experience for our members. You will be the primary contact for queries, updates, and documentation, coordinating with internal teams to track and close requests on time.

This role is a people-facing, fast-paced position requiring empathy, ownership, and strong follow-through in a dynamic, purpose-driven environment.

Qualifications

• 1–2 years of experience in customer service, client servicing, community engagement, operations, hospitality, coordination, or a similar people-facing role
• Fresh graduates with strong communication and interpersonal skills may also be considered

Responsibilities

• Support the Member Journey by acting as a point of contact for routine queries and requests
• Respond to member communications promptly and professionally
• Coordinate with internal teams to resolve member concerns and provide timely updates
• Maintain and track member information in Zoho CRM or relevant systems
• Coordinate documentation, registrations, bookings, and other member requirements with various teams
• Escalate complex or sensitive matters to senior team members when needed
• Support member communications, events, and experiences; assist in visits and engagement activities
• Identify recurring member questions and help improve FAQs, templates, trackers, and resources
• Gradually build a deeper understanding of the complete Beforest member journey

Skills

Communication

Interpersonal skills

Google Workspace

Zoho CRM

Coordination

Documentation

Team collaboration

Education

Graduation in any discipline

Backgrounds in communications/management/hospitality/customer service/community engagement

Tools

Zoho CRM

Google Sheets

Google Workspace

Job description

Beforest Lifestyle Solutions Pvt.Ltd ||Bewild produce Pvt Ltd ||Regolith Ecological SolutionPvt Ltd | Full time

BeforestLifestyle Solutions Private Limited

BeforestLifestyle Solutions is building regenerative, community-led living acrossIndia. Through ventures like Bewild (forest-friendly produce) and Regolith(native architecture), we are creating a new blueprint for how people live — inharmony with land, each other, and the larger world.

JobDescription – Member Journey Executive

Aboutthe Role

Location: Hyderabad
Mode: Full-time, office-based, 5 days/week
Travel: Occasional travel to Beforest collectives and project locations
Reports to: Member Journey Lead

CTC: Based on experience and alignment

The MemberJourney Executive will support the smooth and positive experience ofBeforest members throughout their journey with us.

You willbe one of the key points of contact for members, helping them with queries,updates, requests, documentation, and follow-ups. The role involves workingclosely with internal teams to ensure that member requests are tracked,communicated, and closed on time.

This is apeople-facing role that requires empathy, patience, ownership, and strongfollow-through. You will work in a dynamic environment where every day maybring a different member request or coordination requirement.

WhoWe're Looking For

We arelooking for someone who:

• Enjoys interacting with peopleand building relationships
  
• Is warm, patient, andapproachable in conversations
  
• Takes ownership of tasks andfollows through to closure
  
• Is comfortable handlingmultiple requests and priorities
  
• Communicates clearly, bothverbally and in writing
  
• Is organised and comfortableworking with data and documentation
  
• Is willing to learn and workin an evolving, purpose-driven environment
  
• Can remain calm andprofessional when handling difficult or sensitive conversations
  

You don'tneed extensive experience. What matters most is your attitude, willingnessto learn, communication skills, and ability to build trust with people.

EducationalQualification

• Minimum Graduation in anydiscipline
  
• Candidates from backgroundssuch as communications, management, hospitality, customer service,community engagement, or related fields will be preferred.
  

Experience

• 1–2 years of experience in customerservice, client servicing, community engagement, operations, hospitality,coordination, or a similar people-facing role
  
• Fresh graduates with strongcommunication and interpersonal skills may also be considered
  

KeySkills

• Strong verbal and writtencommunication
  
• Good interpersonal andrelationship-building skills
  
• Basic proficiency in GoogleWorkspace / Google Sheets
  
• Comfortable learning andworking with Zoho CRM or similar tools
  
• Good coordination andfollow-up skills
  
• Attention to detail andability to maintain accurate records
  
• Ability to workcollaboratively with multiple teams
  

KeyResponsibilities

1.Support the Member Journey

• Act as a point of contact forroutine member queries and requests
  
• Respond to membercommunication in a timely and professional manner
  
• Understand member concerns andcoordinate with the relevant internal team for resolution
  
• Ensure members receiveappropriate updates and follow-ups
  

2.Maintain Member Records & Track Requests

• Update and maintain memberinformation in Zoho CRM / relevant systems
  
• Track member requests,commitments, and follow-ups
  
• Maintain documentation andensure information is updated accurately
  
• Follow up with internal teamsto ensure pending requests are closed
  

3.Coordinate with Internal Teams

• Work closely with Operations,Communications, Experiences, and other relevant teams
  
• Coordinate documentation,updates, registrations, bookings, and other member requirements
  
• Ensure clear handovers andtimely communication between members and internal teams
  
• Escalate complex or sensitivematters to the appropriate senior team member
  

4.Support Member Communication & Experiences

• Support member communications,updates, events, and experiences
  
• Assist in coordinating membervisits and engagement activities
  
• Collect member feedback andshare insights with the team
  
• Support initiatives aimed atimproving the overall member experience
  

5.Improve Member Experience

• Identify recurring memberqueries and areas of friction
  
• Suggest simple improvements tocommunication and coordination processes
  
• Help build and maintain FAQs,templates, trackers, and other member-support resources
  
• Gradually develop a deeperunderstanding of the complete Beforest member journey
  

WhatYou Get

• An opportunity to work closelywith a growing community of Beforest members
  
• Exposure to communityengagement, customer experience, operations, and regenerative living
  
• Opportunity to learn and growwithin a purpose-driven organisation
  
• A people-centric role withmeaningful ownership and learning opportunities
• Opportunities to visit andexperience Beforest's unique projects and collectives