Member Journey Executive

Beforest Lifestyle Solutions Private Limited; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Community engagement exposure

Learning and growth opportunities

Visit Beforest projects

Job summary

Beforest Lifestyle Solutions Private Limited is seeking a Member Journey Executive for its Hyderabad office. The role focuses on delivering a smooth member experience, handling queries, updating records, and coordinating with Operations, Communications and Experience teams to ensure timely resolutions.

You will be the main contact for members, building trust through clear communication, empathy, and ownership in a fast-paced, purpose-driven environment.

Qualifications

• Minimum Graduation in any discipline.
• Candidates from communications/management/hospitality/customer service/community engagement preferred.

Responsibilities

• Act as a point of contact for routine member queries and requests.
• Respond to member communication in a timely and professional manner.
• Coordinate with internal teams to resolve member concerns and provide timely updates.
• Maintain accurate member records and ensure follow-ups.

Skills

Verbal & written communication

Interpersonal skills

Google Workspace

Zoho CRM

Coordination & follow-up

Attention to detail

Team collaboration

Education

Bachelor's degree (any discipline)

Background in communications/management/hospitality/customer service/community engagement

Tools

Google Workspace

Zoho CRM

Job description

Beforest Lifestyle Solutions Pvt.Ltd ||Bewild produce Pvt Ltd ||Regolith Ecological SolutionPvt Ltd | Full time

BeforestLifestyle Solutions Private Limited

BeforestLifestyle Solutions is building regenerative, community-led living acrossIndia. Through ventures like Bewild (forest-friendly produce) and Regolith(native architecture), we are creating a new blueprint for how people live — inharmony with land, each other, and the larger world.

JobDescription – Member Journey Executive

Aboutthe Role

Location: Hyderabad
Mode: Full-time, office-based, 5 days/week
Travel: Occasional travel to Beforest collectives and project locations
Reports to: Member Journey Lead

CTC: Based on experience and alignment

The MemberJourney Executive will support the smooth and positive experience ofBeforest members throughout their journey with us.

You willbe one of the key points of contact for members, helping them with queries,updates, requests, documentation, and follow-ups. The role involves workingclosely with internal teams to ensure that member requests are tracked,communicated, and closed on time.

This is apeople-facing role that requires empathy, patience, ownership, and strongfollow-through. You will work in a dynamic environment where every day maybring a different member request or coordination requirement.

WhoWe're Looking For

We arelooking for someone who:

• Enjoys interacting with peopleand building relationships
• Is warm, patient, andapproachable in conversations
• Takes ownership of tasks andfollows through to closure
• Is comfortable handlingmultiple requests and priorities
• Communicates clearly, bothverbally and in writing
• Is organised and comfortableworking with data and documentation
• Is willing to learn and workin an evolving, purpose-driven environment
• Can remain calm andprofessional when handling difficult or sensitive conversations

You don'tneed extensive experience. What matters most is your attitude, willingnessto learn, communication skills, and ability to build trust with people.

EducationalQualification

• Minimum Graduation in anydiscipline
• Candidates from backgroundssuch as communications, management, hospitality, customer service,community engagement, or related fields will be preferred.

Experience

• 1–2 years of experience in customerservice, client servicing, community engagement, operations, hospitality,coordination, or a similar people-facing role
• Fresh graduates with strongcommunication and interpersonal skills may also be considered

KeySkills

• Strong verbal and writtencommunication
• Good interpersonal andrelationship-building skills
• Basic proficiency in GoogleWorkspace / Google Sheets
• Comfortable learning andworking with Zoho CRM or similar tools
• Good coordination andfollow-up skills
• Attention to detail andability to maintain accurate records
• Ability to workcollaboratively with multiple teams

KeyResponsibilities

1.Support the Member Journey

• Act as a point of contact forroutine member queries and requests
• Respond to membercommunication in a timely and professional manner
• Understand member concerns andcoordinate with the relevant internal team for resolution
• Ensure members receiveappropriate updates and follow-ups

2.Maintain Member Records & Track Requests

• Update and maintain memberinformation in Zoho CRM / relevant systems
• Track member requests,commitments, and follow-ups
• Maintain documentation andensure information is updated accurately
• Follow up with internal teamsto ensure pending requests are closed

3.Coordinate with Internal Teams

• Work closely with Operations,Communications, Experiences, and other relevant teams
• Coordinate documentation,updates, registrations, bookings, and other member requirements
• Ensure clear handovers andtimely communication between members and internal teams
• Escalate complex or sensitivematters to the appropriate senior team member

4.Support Member Communication & Experiences

• Support member communications,updates, events, and experiences
• Assist in coordinating membervisits and engagement activities
• Collect member feedback andshare insights with the team
• Support initiatives aimed atimproving the overall member experience

5.Improve Member Experience

• Identify recurring memberqueries and areas of friction
• Suggest simple improvements tocommunication and coordination processes
• Help build and maintain FAQs,templates, trackers, and other member-support resources
• Gradually develop a deeperunderstanding of the complete Beforest member journey

WhatYou Get

• An opportunity to work closelywith a growing community of Beforest members
• Exposure to communityengagement, customer experience, operations, and regenerative living
• Opportunity to learn and growwithin a purpose-driven organisation
• A people-centric role withmeaningful ownership and learning opportunities
• Opportunities to visit andexperience Beforest's unique projects and collectives