Mega Walk in For Freshers-Customer Support Executive

Simply Vyapar Apps; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Vyapar App PVT LTD in Bengaluru is hiring for a Customer Experience-Inbound role for fresh graduates passing out in 2024. You will assist users via phone, email and chat, guiding them on software usage and resolving basic issues while highlighting product features and benefits.

Selected candidates will undergo Vyapar Training Program (7–10 days). This is an office-based role with regular computer use; six-day work weeks and English/Hindi required.

Qualifications

• Freshers can apply.
• Any Graduate (Pass out 2024).
• Proven experience in a customer support role, preferably in an inbound call center environment.
• Proficient in relevant computer applications.
• Having accounting knowledge is a plus.
• Excellent communication and active listening skills.

Responsibilities

• Assist users via phone, email, and chat, guiding on software usage and resolving basic issues.
• Follow up customer calls as necessary.
• Explain product features, pricing, and benefits to interested customers.
• Identify and qualify sales opportunities during support interactions and reach out to potential users.
• Attend training sessions to stay updated on product or policy changes.
• Follow established processes to maintain service quality.

Skills

Communication

Active listening

Customer support

Accounting knowledge

Education

Any Graduate (Pass out 2024)

Job description

Company Name:- Vyapar App PVT LTD

Customer Experience-Inbound ( Freshers Pass out 2024)

Location:-Bangalore

About Vyapar:

We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.

Responsibilities:

• Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
• Follow up customer calls wherever is necessary
• Explain product features, pricing, and benefits to interested customers.
• Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.

Desired Skills and Requirements:

• Freshers can apply.
• Any Graduate (Pass out 2024)
• Proven experience in a customer support role, preferably in an inbound call center environment.
• Proficient in relevant computer applications.
• Having accounting knowledge is a plus.
• Excellent communication and active listening skills.

Languages : English, Hindi

Note - Post Selection , Candidates will have to undergo - Vyapar Training Program for 7-10 Days and only candidates that qualify the Training Program , will get the Offer to Join the Organization.

Location:- GGR Towers 3, No 18/2B, Ambalipura, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka 560103

Other Mandates: Office-based work, regular use of computer systems and communication tools. Weekly 6 days work.

Satpal Singh-7795097214