Mega Virtual Drive at HCL Tech on 26th Sept'26 for Voice Process - Fresher - Bangalore

HCL Technologies Limited; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

HCL Technologies Limited in Bengaluru is seeking a Process Associate (Voice Process) fresher. The role involves responding to customer queries via email or chat and accurately entering and updating data across systems.

The candidate should have strong written communication skills and hold a Bachelor's degree in any discipline; Arts & Science background is noted. Freshers from 2024 to 2026 are eligible for this recruitment drive.

Qualifications

• Fresher 2024–2026 passed out preferred.
• Strong written communication for email/chat.
• Bachelor's in any discipline; Arts & Science background preferred.

Responsibilities

• Respond promptly to customer queries via email or chat.
• Enter, update and manage data across multiple systems/databases.
• Troubleshoot customer issues and escalate complex cases to senior teams.

Skills

Strong written communication

Education

Bachelor's degree in any discipline

Arts & Science background only

Job description

Mega Virtual Drive at HCL Tech for Voice Process - Fresher - Bangalore on 26th Sept'26

Designation: Process Associate

Detailed Responsibilities:

• Respond promptly and effectively to customer queries and issues via email or chat, ensuring high levels of customer satisfaction.
• Accurately enter, update, and manage data across multiple systems and databases.
• Troubleshoot customer problems, provide actionable solutions, and escalat complex issues to senior support teams as required
• Must-Have:
• Strong written communication skills, especially for email and chat support.
• Arts & Science, candidate should be fresher 2024 to 2026 Passed out.

Educational Qualifications:

• Bachelor's degree in any discipline is preferred. - Arts & Science
• BTECH, IT, MCA, BE are not eligible to apply