MBA Freshers / EXP @ Shivaji Nagar @ Banglore -CUST Support

Kvc Consultants Ltd.; Bengaluru; Presencial; INR 251.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

6-day work week

Rotational shifts

Descripción de la vacante

KVC CONSULTANTS LTD in Bengaluru is hiring for a Domestic Premium Voice Process role at Shivaji Nagar. Open to MBA freshers or experienced, with excellent English and Hindi fluency, and immediate joiners. 6-day weeks, rotational shifts (7 am–9 pm), WFO at Bangalore. CTC up to Rs 25,000 for MBA freshers and up to Rs 30,000 for experienced candidates; take-home up to Rs 25,000 for experienced.

Formación

• Excellent English communication skills.
• MBA freshers or experienced eligible.
• Fluent in Hindi and English.

Responsabilidades

• Handle customer interactions via calls, emails and chat.
• Process service requests according to business rules and SLAs.
• Demonstrate ownership and accountability in customer interactions.
• Interpret customer contracts for day-to-day processes.
• Engage with stakeholders by phone or email to build relationships.
• Cross-train to support other areas of the business.
• Work from the office with rotational shifts and 6-day weeks.
• Adapt to a fast-paced environment and maintain professional communication.

Conocimientos

English communication

Hindi language

Interpersonal skills

Educación

MBA

Graduate (10+2+3)

Descripción del empleo

HIRING FOR LEADING ITES / BPO - @ SHIVAJI NAGAR --

Domestic Premium Voice Process.

• NEED EXCELLENT ENGLISH COMMUNICATION SKILLS
• NEED IMMEDIATE JOINERS

ONLY MBA FRESHERS / EXPERIENCED ARE ELIGIBLE --

SALARY - Rs 2.50 LPA to Rs 3.60 LPA .

JOB DETAILS -----

• Managing all customer interactions through calls, emails and chat in a timely and professional manner within an agreed service level.
• Complete customer requests for new/additional services according to business rules and processes, within defined service levels and accuracy targets, to get it right first time and avoid repeat calls/follow up/corrective actions and billing accuracy targets.
• Demonstrate ownership and accountability throughout all customer contact, representing client in the best possible light to the business customer base and acting as the customer champion.
• Understand and interpret customer contracts into day-to-day processes and utilize that knowledge in handling requests.
• Engage with key stakeholders over the phone, via e-mail or face to face when requested, building and developing relationships with these customers and partners.
• Flexibility to cross-train and support with other complexities in the wider business area.
• Assist with any other key tasks as requested.
• Ability to adapt to and thrive in a fast-paced, dynamic environment.
• Communicate clearly and professionally both verbally and in writing.
• Problem-solving skills, including questioning and diagnostic abilities.
• Demonstrate an ability to develop and maintain a network of contacts internally and externally.
• Understanding of customer contracts and delivery expectations.
• Effective listening skills and excellent attention to detail.
• Decision Making: Decisions are mainly based on policy, process and published business rules and pre-set investment levels, but agent is empowered to find the best solution for the customer and escape where this is not possible within defined rules or processes.
• Qualification:
• Any graduate (10+2+3) with a minimum of 1 year of experience or an MBA fresher
• The candidate should be fluent in Hindi and English.
• 6 Days working
• Rotational Shifts: (7 am to 9 pm (any 9 hours between), Female and Male)
• Location:- Bangalore
• 1. Rotational Off
• Work from the Office
• CTC: Up to 25,000/- per month for an MBA fresher
• Take home: 20,000/- per month for an MBA fresher
• CTC: Up to 30,000/- per month for experienced candidates
• Take Home: up to 25,000/- for experienced candidates
• Apprentice Salary:
• Freshers: 22,500/- stipend per month