Master Data Specialist

Cognex Technology; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Cognex Technology in Uttar Pradesh, India is seeking an Inside Sales support specialist to streamline order processing and pricing workflows. You will interface with Sales, Order Management, and customers to ensure accurate bookings, pricing, and documentation across SAP, Salesforce CPQ, and partner portals.

The ideal candidate has a Bachelor’s degree and 2+ years in sales support, with strong communication, multitasking, and a customer-first attitude to drive timely resolutions in a fast-paced

Qualifications

• Bachelor's Degree and 2+ years of sales support experience.
• Experience in Inside Sales is a plus.
• Proficient in Salesforce CRM and CPQ is advantageous.

Responsibilities

• Set up new customers in SAP from Sales-submitted Zendesk tickets.
• Complete supplier forms submitted by new customers.
• Enter approved partner pricing discounts into the Partner Portal as promotional codes.
• Manage customer price agreements in Salesforce.
• Ensure clean, timely booking of customer purchase orders and audit quotations for pre-booking accuracy.
• Receive incoming customer purchase orders from the Order Management Specialist.
• Review and reconcile customer purchase orders against Cognex quotations with Sales to resolve discrepancies.
• Attach customer purchase orders to Cognex quotations and submit back to the Order Management Specialist.
• Create quotes in response to RFQs for known BOMs with pre-approved pricing for high-volume OEMs and repeat customers.
• Respond to purchase orders not linked to existing quotes to facilitate fast-turn opportunities.
• Assist in in-country liaison between Order Management, Sales, and customers regarding order status.
• Provide user experience support in Salesforce.

Skills

Customer First mentality

Strong communication skills

Team player

Ability to work under pressure

Multitasking

Problem solving

Education

Bachelor's Degree

Tools

Salesforce CRM

CPQ

Job description

Job Description

Essential Functions:

• Set up new customers in SAP based on Zendesk ticket submitted by Sales
• Complete supplier forms submitted by new customers
• Enter approved partner pricing discounts into Partner Portal as promotional code
• Manage customer price agreements in Salesforce
• Ensure clean and timely booking of customer purchase orders, including:
  • Proactively audit open quotations for pre-booking accuracy
  • Receive incoming customer purchase orders from Order Management Specialist
  • Review, interpret, and reconcile customer purchase order to Cognex quotation and work with Sales to resolve any discrepancies (units, products, pricing)
  • Attach customer purchase order to Cognex quotation and submit back to Order Management Specialist
• Create quotes in the following exception-based circumstances:
  • In response to RFQs for known BOMs with pre-approved pricing for high volume OEMs and repeat customers
  • In response to received purchase orders that are not associated with an existing quote for BOMs with pre-approved pricing for high volume OEMs and repeat customers
  • To facilitate fast-turn opportunities requiring expedited / UPS RED / next day shipment
  • Exercise judgment in interpreting and implementing operating practices to resolve exceptions.
• Act as liaison between Order Management, Sales, and customers regarding order status when in-country assistance is required
• Assist in providing user experience support in Salesforce

Knowledge, Skills, and Abilities:

• Customer First mentality
• Ability to exercise judgment with operating procedures
• Team player with the ability to work cross-functionally
• Excellent communication and interpersonal skills
• Ability to work under pressure in a fast-paced, dynamic environment
• Ability to handle various tasks simultaneously
• Ability to prioritize and proactively drive issues to resolution in a timely manner
• Process improvement focus
• Salesforce CRM and CPQ a plus

Minimum education and work experience required:

• Bachelor s Degree
• 2+ years professional experience supporting Sales organization
• Previous experience in Inside Sales a plus

Additional Job Description