Applications Support Analyst - SAP Sales Cloud, Emarsys

Whitehall Resources; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Whitehall Resources is seeking an operational support professional to ensure the reliable running of their customer facing digital stack, including SAP Sales Cloud, Zendesk, and Emarsys Marketing. The role requires strong knowledge of these platforms, alongside excellent communication and problem-solving skills. You will provide support across CRM and marketing automation, emphasizing incident triage and user enablement to maintain seamless business operations. Attention to detail and collaboration across teams, such as Sales and IT, are essential for success.

Qualifications

• Strong knowledge and experience in SAP Sales Cloud.
• Experience supporting SAP Business One.
• Experience with Zendesk.
• Experience with Emarsys Marketing.
• Strong understanding of operational processes in production or manufacturing environments.

Responsibilities

• Ensure reliable day-to-day running of customer facing digital stack.
• Provide level 1/2 support across CRM, Marketing, and Customer Service Platforms.
• Maintain stable integrations between front-office platforms and SAP B1.

Skills

SAP Sales Cloud

Zendesk

Emarsys Marketing

SAP Business One

Operational process understanding

Job description

A business facing operational support role, ensuring the reliable day-to-day running of their customer facing digital stack, spanning SAP Sales Cloud, Emarsys Marketing, Zendesk & SAP Business One integration.

You'll be providing level 1/2 support across CRM, Marketing Automation and Customer Service Platforms, with a strong emphasis on incident triage, configuration management, data quality and user enablement. It plays a key role in maintaining stable integrations between front-office platforms and SAP B1, including master data synchronisation and quote-to-order flows via codeless BPA automation.

You will work closely with Sales, Marketing, CX and IT teams, the role supports revenue-critical processes such as lead-management, renewals, campaigns, ticket handling, and customer communications. It combines technical platform knowledge with process discipline, customer empathy and strong documentation, ensuring operational continuity while supporting controlled change, releases, and incremental optimisation of the customer engagement ecosystem.

Experience

• Strong knowledge and experience in SAP Sales Cloud
• Experience supporting SAP Business One.
• Experience with Zendesk
• Experience with Emarsys Marketing
• Strong understanding of operational processes in production, warehouse, engineering, or manufacturing environments.
• Experience with Boyum BEAS manufacturing is a big +, but not a prerequisite

Soft Skills

• Strong communication and problem-solving skills.
• Ability to work independently and collaboratively.
• High attention to detail and commitment to quality.