Master Data Specialist

Genpact Ltd.; Bengaluru; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Genpact Ltd. in Bengaluru seeks an experienced MDM Functional Expert with deep expertise in MDM assessment, process design, operating mode design, and enterprise-wide master data solutions. The role focuses on mastering data domains and SAP MDG to deliver scalable solutions.

You will collaborate with business stakeholders, data governance teams, and IT architects to implement governance structures, KPIs, and a phased roadmap for successful MDM transformation.

Qualifications

• Excellent communication and collaboration with business and IT stakeholders.
• Strong stakeholder management and workshop facilitation abilities.
• Proven analytical and problem-solving skills for data governance.

Responsibilities

• Lead discovery sessions with business and IT stakeholders to understand master data processes.
• Map end-to-end data flows across domains (Customer, Product).
• Identify data quality gaps and process inefficiencies.
• Assess data governance maturity, roles, policies, and stewardship practices.
• Evaluate integrations impacting master data and supporting systems.
• Define governance structures and KPI/SLAs for data quality and process performance.
• Develop a phased MDM transformation roadmap.

Skills

Communication

Stakeholder management

Workshop facilitation

Analytical thinking

Tools

SAP MDG

Collibra

Agentic framework

Job description

We are seeking a skilled MDM Functional Expert with deep experience in MDM assessment, Process designing, operating mode design, and supporting enterprise-wide master data solutions. The ideal candidate will possess strong functional knowledge of master data domains along with deep expertise in MDM solutions like SAP.

This role requires close collaboration with business stakeholders, data governance teams, and technical architects to deliver high-quality, scalable master data solutions.

Notice Period - Immediate to 60 days

Key Responsibilities:

MDM Functional Consultant

• Lead discovery sessions with business and IT stakeholders to understand existing master data processes across domains (Customer, Product).
• Map end-to-end data flows including creation, validation, enrichment, approval, distribution, and archival.
• Identify process inefficiencies, duplication, manual workarounds, and data quality gaps.
• Assess current data governance maturity, including roles, policies, and stewardship practices.
• Evaluate supporting systems (ERP, CRM, legacy tools) and integration points impacting master data.
• Perform data quality assessment using profiling metrics (completeness, consistency, accuracy, timeliness).
• Document as-is process maps, pain points, and risk areas.

Target Process Design (To-Be State)

• Design standardized, scalable master data lifecycle processes aligned with business objectives.
• Define workflows for:
• Validation & approval
• De-duplication & matching
• Data retirement
• Introduce automation opportunities (workflow tools, rules engines, validations).
• Align processes with MDM platform capabilities (e.g., governance workflows, golden record management).
• Ensure compliance with regulatory and audit requirements.
• Establish KPIs and SLAs for process performance and data quality.
• Define the MDM operating model (centralized, decentralized, or hybrid/federated).
• Data Owners
• Data Stewards
• Data Custodians
• Governance Council
• Design governance structures:
• Decision-making frameworks
• Data standards and policies
• Define interaction model between business units and IT
• Define service model (shared services, CoE - Center of Excellence).
• Transformation Roadmap Development
• Develop a phased roadmap for MDM implementation and process transformation.
• Prioritize initiatives based on:
• Business value
• Complexity
• Risk
• Define key milestones:
• Foundation (governance setup, data standards)
• Identify dependencies (systems, integrations, organizational readiness).

Qualifications we seek in you!

Minimum Qualifications

• Great at communication, collaboration (verbal and written)

Preferred Qualifications/ Skills

Technical Skills

• Experience in MDG domains:
• MDG-BP (Business Partner)
• SAP-MM (Material)
• Collibra
• Agentic framework

Functional Skills

• Strong understanding of:
• Business Partner, Customer, and Material master data
• Data governance processes
• Knowledge of end-to-end business processes (P2P, O2C, R2R).

Soft Skills

• Excellent communication and stakeholder management skills.
• Ability to lead workshops and manage cross-functional teams.
• Strong analytical and problem-solving skills.