Marketing & Sales Operations Representative

Caterpillar Inc; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Caterpillar Inc. in Bengaluru, India is seeking a Marketing and Sales Operations Representative to collaborate with Cat dealers across India to deliver differentiated dealer capabilities and drive process improvements.

The role focuses on strengthening dealer performance, improving customer experience, and executing strategic operations initiatives. The candidate will analyze data, communicate effectively with diverse stakeholders, and travel up to 50% to support field operations and dealer

Qualifications

• Strong customer-first mindset and ability to build long-term relationships with dealers and customers.
• Ability to analyze data, identify trends, and support decision-making and improvements.
• Clear, effective communication across diverse audiences and stakeholders.
• Proven ability to plan, manage, and execute projects with multiple teams.
• Willingness to travel up to 50% as required by the role.

Responsibilities

• Lead and deliver Differentiated Dealer Capabilities to strengthen dealer performance in India.
• Drive dealer sales funnel management and customer experience improvements.
• Lead key initiatives and workstreams including Services Commitment implementation.
• Identify and implement service operations improvements to enhance efficiency and quality.
• Collaborate with dealers, customers and Caterpillar teams to develop practical solutions.
• Support dealer business planning and performance improvements including facilities and systems.

Skills

Customer service orientation

Problem solving

Analytical thinking

Communication

Project coordination

Travel readiness

Job description

We are seeking a Marketing and Sales Operations Representative (MSOR) to join our India team based in Bangalore. In this role, you will work closely with Cat dealers across India to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Marketing Sales Operations related strategies to solve our customers toughest challenges. The incumbent will also be exposed to product support operations.

What You Will Do

• Lead and deliver Differentiated Dealer Capabilities (both fundamental and industry-specific) to strengthen dealer performance in India.
• Drive disciplined dealer sales funnel management (people, process, systems), champion customer experience (physical digital).
• Drive key initiatives and workstreams, including Services Commitment implementation, ensuring effective delivery of critical enablers.
• Identify, prioritize, and implement service operations improvements to enhance efficiency, quality, and customer satisfaction.
• Collaborate closely with dealers, customers, and internal Caterpillar teams to analyze challenges and develop practical, value-driven solutions.
• Support dealer business planning and performance improvement, including recommendations on facilities, tooling, and systems to improve operational effectiveness.
• Act as a trusted advisor to dealers by strengthening organizational and workforce capabilities, including identifying skill gaps and supporting development plans, such as enhancing technician capability and capacity.
• Contribute to initiatives that improve dealer effectiveness, safety standards, process efficiency, segment growth, and warranty performance.
• Support the launch and adoption of new products, parts, and service solutions, including customer service agreements (CVA).
• Stay informed of industry trends, digital technologies, and market developments, and apply relevant insights to enhance dealer and customer outcomes.

What You Have

• Customer Service Orientation - Demonstrates a strong customer-first mindset, with a commitment to delivering high-quality service and building long-term, trust-based relationships with dealers and customers.
• Problem Solving, Judgment Change Enablement - Ability to identify issues, think critically, make sound decisions, and contribute to practical solutions in a changing environment.
• Analytical Business Thinking - Ability to analyze data and operational information to identify trends, generate insights, and support effective decision-making and continuous improvement initiatives.
• Communication, Collaboration Consulting Skills - Communicates clearly and effectively across different audiences. Builds strong relationships based on trust, works collaboratively across teams, and provides thoughtful recommendations as a trusted advisor to stakeholders.
• Project Work Coordination Skills - Demonstrated ability to plan, manage, and execute projects or initiatives while coordinating with multiple stakeholders to achieve timely and effective outcomes.
• Mobility Flexibility - Willingness to travel up to 50% as required by the role.
• Skills related to field operations, product support or engineering, or working with dealers are a plus, but not required.

Top Candidates will have

• High intellectual curiosity to learn, engage with people and build strong relationships
• English language capability at business level

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.