Project Lead- Parts Order Management

Caterpillar Inc.; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Caterpillar Inc. in Bengaluru, India is seeking a Team Lead-Order Management for Aftermarket Parts distribution. This onsite role focuses on guiding a team to deliver timely, accurate order solutions and to drive continuous improvement initiatives.

The role requires nine years in supply chain, strong leadership, and excellent communication across diverse teams. Willingness to work AP/EAME/US shifts and travel up to 5% is noted. Five days onsite per week.

Qualifications

• Bachelor degree / Diploma (3 years) with equivalent experience.
• Minimum nine years of job-related experience in supply chain domain.
• Relevant professional experience leading projects, operational management and leadership.
• Demonstrated ability to work independently and to communicate effectively across diverse cultures and background.
• Should be a team player with strong analytical and problem-solving skills.
• Self-starter with excellent time management, organization and prioritization skills.

Responsibilities

• Lead Global/region specific projects to drive improvements to support Order Management Strategy.
• Monitoring and following parts orders including addressing back orders collaborating with supply base, purchasing, warehouse, quality, product group, etc.
• Develop & implement solutions based on root cause analysis to prevent reoccurrence of defects.
• Point of contact for Order management analysts for any functional queries.
• Actively participate and drive brainstorming sessions with team on continuous improvements.
• Educate dealers/customers on the technology/process on need basis.
• On need basis, provide data analysis w.r.t. people, quality, velocity & cost to Supervisors/Managers.
• Building Rapport and communicating on a regular basis with the appropriate facility and process partner contact on order status and details while developing an understanding of expectations of the business segment being supported.

Skills

Project leadership

Analytical skills

Time management

Communication

Independent work

Education

Bachelor degree / Diploma (3 years) with equivalent experience

Job description

Career Area

Supply Chain and Logistics

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

At Caterpillar, you're working to help our customers build a better world. We wouldn't be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world - for our customers, for growing communities and for every member of our team.

We are looking for a competent Team Lead-Order Management for our Aftermarket Parts distribution. There is a high sense of urgency associated with this role with emphasis on timely and accurate solutions on dealer/customer problems. Be a guide, monitor and functionally lead the team on their deliverables. This role also demands to initiate/lead continuous improvement projects/ideas.

What You Will Do

• Lead Global/region specific projects to drive improvements to support Order Management Strategy
• Monitoring and following (and at times placing) parts orders including addressing back orders collaborating with supply base, purchasing, warehouse, quality, product group, etc.
• Develop & implement solutions based on root cause analysis to prevent reoccurrence of defects
• Point of contact for Order management analysts for any functional queries
• Actively participate and drive brainstorming sessions with team on continuous improvements
• Educate dealers/customers on the technology/process on need basis
• On need basis, provide data analysis w.r.t. people, quality, velocity & cost to Supervisors/Managers
• Building Rapport and communicating on a regular basis with the appropriate facility and process partner contact on order status and details while developing an understanding of expectations of the business segment being supported.

a. Hold periodic or as-needed meetings/calls with respective network customer services staff and expediting teams to address/clarify issues and questions and to stay current on ordering processes, part status and/or system updates.

b. This may require some flexibility in hours to accommodate dealer discussions.

Order Management Goals, but are not limited to

• Reduce backorder for dealer orders
• Improve service fill for Dealer/Customer orders
• Identify & drive continuous improvement projects/ideas
• Timely completion of projects assigned
• Initiative and possibly other aspects with respect to engaging help to identify solutions
• Coach & develop assigned order management analysts
• Others as determined with Manager

Qualifications

Bachelor degree / Diploma (3 years) with equivalent experience

Minimum nine years of job-related experience in supply chain domain

Relevant professional experience leading projects, operational management & leadership

Demonstrated ability to work independently and to communicate effectively across diverse cultures and background

Should be a team player with strong analytical and problem-solving skills

Self-starter with excellent time management, organization and prioritization skills

Additional Information

Should be willing to work in AP/EAME/US shifts.

This position requires no more than 5% travel.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

This position requires working onsite five days a week.

Visa Sponsorship is