Manager - TM - Zonal Field Engineer

Vodafone Idea Limited; Bengaluru; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Vodafone Idea Limited is seeking a TM - Zonal Field Engineer (M1) to lead a team of Field Engineers for monitoring, troubleshooting, and optimizing RAN networks to deliver superior voice and data experience in their zones.

The role emphasizes KPI tracking, fault resolution, and cross‑functional coordination with partners and internal teams to sustain network performance and customer satisfaction.

Qualifications

• B-Tech in Electronics & Telecommunications with 5+ years of field experience.
• Experience in RAN network optimization and performance monitoring.
• Proven leadership and field team coordination skills in a telecom environment.

Responsabilités

• Daily tracking of network and customer experience KPIs across technologies.
• Drive worst cell analysis and coordinate with partners for timely resolution.
• Monitor utilization of key nodes and take proactive actions to stay within thresholds.
• Coordinate zone‑level network complaints with TSG lead and field teams for resolution.
• Engage with zone business/CS teams for complaints management and improvements.
• Prioritize network experience improvements based on TNPS, NPS, and complaints.
• Conduct regular drive tests and benchmark network performance against competitors.
• Build strong relationships with cross‑vertical teams to drive improvements.

Connaissances

Radio network optimization

Leadership & team management

Cross-functional coordination

Troubleshooting & fault management

Formation

B-Tech Electronics & Telecommunications

Description du poste

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

TM - Zonal Field Engineer

Job Level/ Designation

M1

Function / Department

Location

Job Purpose

This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones

Key Result Areas/Accountabilities

• Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retain ability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
• Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
• Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
• Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
• Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
• Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
• Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
• Building strong relationships with cross verticals

Core Competencies, Knowledge, Experience

• In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
• Excellent domain knowledge and hands on experience to use optimization tools
• Strong leadership and people management capability, very good cross-functional co-ordination.
• Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented

Must have technical / professional qualifications

B-Tech Electronics and Telecommunications with 5+ years of experience

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership