Manager / Zonal Collection Manager - Recovery {North}

Home Credit; Gurugram District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Home Credit is seeking a senior professional to lead the Recovery Collections Team, driving the overall business strategy and ensuring effective implementation across risk and collection processes. You will monitor metrics, manage allocations, portfolios, repossession, agency governance, cost control, and customer experience, highlighting risks and supporting mitigation.

Key duties include budgeting, planning for existing and new portfolios, setting KPIs, mentoring managers and agencies,

Job description

Role & responsibilities

1. Effective and Implementation of the overall business strategy for Recovery Collections Team.

2. Monitor & manage the Process Metrics including Strategy & Processes implementation for Risk & Collection. including Allocation, handling of flow/External portfolio, recovery on written off pool, repossession, Agency management, process management, Cost management, customer complaint etc., highlight key risks and provide inputs for Mitigation Plan to achieve overall business goals.

3. Budgeting, Strategizing, Planning & Projecting for present / new portfolio

I. Ensuring performance base minimization of losses in 90+ / 180+ / 270+ pool INSYNC to organizational goals

II. Targeted recoveries for covering write off pool provisions

III. Maintaining healthy collection pool for flows thru organizational targeted numbers

IV. Strategizing and implementing new collection activities with clear vision for better results

4. Manpower management & Agencies planning

I. Budgeting as per the business volume and ensure adequate staffing

II. Define KPIs, mentor Managers / Assistant Managers / Cluster Managers, manage performance and conduct periodic reviews of team / agencies to share feedback and focus on performance improvement.

III. Maintaining healthy span of teams by effective team planning thus ensuring maximum risk coverage of allocated pool

IV. Ensuring check on of new agencies in various business locations base on needs of portfolio. Reviewing them on monthly / quarterly or yearly basis.

V. Looking into future requirement of current portfolio or new products

VI. Agency Management - Ensuring that External agencies are given adequate platform to perform INSYNC to organizational goal and processes. Making sure that working of agencies are truly governed as per RBI or other govt organizations

5. Pan India Goal Management, Target management & Ensuring Employee & Agencies Performance

I. Responsible for collection on portfolio of 90+ / 180+ & 270+ pools as per targeted business goals. Making sure to undertake special risk tasks on pan India basis

II. Target setting and monitoring performance through daily, weekly reviews to ensure target achievement. Maintain effective collection thru Innovative allocation and Collection model.

III. Ensure effective manpower alignment to drive portfolio efficiencies in terms of ROR%, Crack%, Real time recoveries etc.

IV. Maximizing returns of recoveries by effective Collections & Settlements policy with a prime purpose of minimizing the loss.

V. Prioritization and allocation of contracts into external field collections team and external agencies with a core purpose to increase recovery rates% & performance base allocation

6. Cost Management & Performance

I. Controlling cost of collection thru innovative collection strategy of man management / agency management.

II. Ensuring new Incentivization / grids with a purpose of better performance and lower cost of collections

III. Managing cost of collection on national level

7. Communication & New Implementation of HQ/National projects

I. Act as a two-way voice for Management & for Collection team in making