Regional Collections Manager

ABC - Aditya Birla Housing Finance Limited; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ABC - Aditya Birla Housing Finance Limited is seeking a regional in-charge to oversee end-to-end collections across branches in the region. You will lead on-ground teams and external agencies to drive timely recoveries while ensuring adherence to internal policies and regulatory requirements.

The role demands hands-on leadership, strong negotiation skills, and the ability to coordinate with legal and risk functions to optimize outcomes for delinquent accounts and minimize NPAs in Housing Finance

Qualifications

• Minimum 7-8 years of experience in a related field as Region In-charge/location head.
• Experience in managing outsourced agencies/vendors.
• Ability to leverage legal tools to improve collections efficiency.
• An initiator with high energy.
• Ability to conceptualize and execute collections strategies.
• Strong interpersonal, leadership, analytical and communication skills.

Responsibilities

• Manage the collections process at a regional level, streamlining operations and minimizing default-related costs.
• Work with non-performing borrowers to create optimum recovery solutions.
• Ensure all collections documentation complies with internal norms and regulations.
• Respond to customer complaints to ensure satisfactory outcomes for all parties.
• Plan and implement periodic audits of collections teams for regulatory compliance.
• Coordinate with legal team and senior management for escalated cases.

Skills

Regional leadership

Negotiation

Stakeholder management

Team management

Vendor management

Tools

Legal tools

Job description

Job Purpose

To manage the collections process at a regional level, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

Job Context & Major Challenges

Job Context

Job Purpose

To manage the collections process at a regional level, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.

Job Context & Major Challenges

Job Context

Key Aspects

The Risk & Compliance function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs. Currently monitoring is done in association with Business Teams as RMG does not have presence at Branch level. It carries out over due loan recovery from defaulting clients in coordination with Business Teams.

To enable enhanced business profitability through the effective management of the delinquent portfolio for Housing Finance

Job Role

Manage the on-ground teams and agencies to ensure timely collection of cases across all buckets.

Building and managing an engaged collections team that takes pride in their work.

Recruiting, coaching and mentoring the team; identifying team goals and evaluating team progress.

Implementation and management of all compliance, regulatory and other customer experience related norms during execution.

Leverage alternate resolution mechanisms including legal to maximize collections & recoveries.

Undertake regular & timely team reviews to help increase engagement levels and improving upon performance.

Good negotiation skills to be personally able to convince delinquent customers to make payments on their overdue accounts.

Key Challenges

Understanding and exposure to Home loan & LAP products Lending collections dynamics.

Managing flow rates across buckets targeting month on month reduction of credit losses for respective region

Secured lending has lot of legality involved from legal process to complete documentation

Getting information from customer which can be shared with risk team to take calls in future deals

Managing team and keeping them motivated and their moral high all the time

Enabling Skill Sets & Qualifications

Minimum 7-8-Yrs of experience in related field as Region In-charge/ location head. Exposure to Credit and other line function is desirable.

Experience in managing outsourced agencies /vendors.

Able to leverage legal tools to help improve collections efficiency

An initiator with very high level of energy.

Ability to conceptualize and effectively execute the various collections strategies

Strong interpersonal skills and good team player.

Excellent leadership, Analytical, Negotiation, influencing and communication skills.

Market understanding and collections/Fraud techniques.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

KRA1 Manage the collections process at a regional level, streamlining operations and working to minimize the costs of default and bad debt Monitor customer accounts across the region, identifying and flagging likely cases of default or delayed payment

Work with non-performing defaulting borrowers to create optimum recovery solutions

Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements

Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABHFL as well as its customers

Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations

Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations

Supporting Actions (Max 1325 Characters)

Liaise with internal and external agencies to drive the collections process in an efficient manner Review the status of outstanding collections on a periodic basis with in-house teams; plan and implement corrective action to ensure timely collections

Oversee the selection process for external agencies, ensuring adequate training of the collections staff

Liaise with external collections agencies to ensure collection of overdue debts in a timely manner

Liaise with legal / law enforcement authorities on escalated cases to ensure a speedy recovery process