Manager, Software Review, GESS - Global Capability Center

Alvarez & Marsal; Gurugram District; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Alvarez & Marsal (A&M) is seeking a Software Review Team Manager to lead the Software Review Team within our Corporate Information Technology function. You will partner with Security, Legal, IT Business Partnership, IT Operations and Engineering to deliver standardized, compliant software lifecycle processes across the firm.

The role is hands‑on and delivery‑focused, requires 8+ years in IT governance, strong cross‑functional leadership, and the ability to engage senior stakeholders, manage

Qualifications

• 8+ years in IT governance, software lifecycle management, or enterprise IT environments.
• Proven experience managing globally facing or cross-functional teams.
• Strong knowledge of security, licensing, contracts and software procurement processes.
• Strong stakeholder engagement and communication skills, with the ability to confidently interact with senior leaders.
• Experience working across regions and time zones.
• Bachelor’s degree or equivalent professional experience.
• Familiarity with global IT operating models and centrally governed enterprise platforms.
• Proven experience supporting professional services or consulting environments.
• Experience working with third‑party managed service providers.
• Pragmatic, service‑oriented, and outcome focused.

Responsibilities

• Lead a team of specialists across software demand intake, compliance and legal review.
• Own the enterprise installed software request lifecycle, from intake through deployment.
• Contribute to further developing and maintaining governance frameworks, policies, and approval workflows.
• Partner with Security, Legal, IT Business Partnership, IT Operations, and Engineering Teams to enable consistent and compliant outcomes.
• Monitor and report on KPIs such as request volume, SLT/SLA development and adherence, risk findings, and packaging throughput.
• Drive automation and tooling initiatives (including ServiceNow Catalogue enhancements, discovery tooling, packaging automation).
• Manage escalations, high‑risk software assessments, simple and complex contract reviews, audits and software portfolio reviews.
• Provide coaching, performance management, and career development for team members.
• Provide cover for team members as required.

Skills

IT governance

Software lifecycle management

Enterprise IT environments

Stakeholder engagement

Cross-functional leadership

Security & licensing

Vendor coordination

Communication with senior leaders

Education

Bachelor’s degree or equivalent

Job description

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results‑oriented professionals in over 40 countries. We take a hands‑on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.

The Team

The Software Review Team Manager role will support A&M’s growing Corporate Information Technology team by partnering with business stakeholders at all levels. The role is hands‑on and delivery‑focused, operating within a professional services environment where responsiveness, judgement, and stakeholder management are critical. This position contributes to enterprise technology strategy and global governance through effective management of the Software Review Team (SRT), related processes and by working closely with IT Business Partnership, wider IT, security, legal and operations teams to execute and support agreed standards, services, and initiatives.

How You Will Contribute

• Lead a team of specialists across software demand intake, compliance and legal review.
• Own the enterprise installed software request lifecycle, from intake through deployment.
• Contribute to further developing and maintaining governance frameworks, policies, and approval workflows.
• Partner with Security, Legal, IT Business Partnership, IT Operations, and Engineering Teams to enable consistent and compliant outcomes.
• Monitor and report on KPIs such as request volume, SLT/SLA development and adherence, risk findings, and packaging throughput.
• Drive automation and tooling initiatives (including ServiceNow Catalogue enhancements, discovery tooling, packaging automation).
• Manage escalations, high‑risk software assessments, simple and complex contract reviews, audits and software portfolio reviews.
• Provide coaching, performance management, and career development for team members.
• Provide cover for team members as required.

Qualifications

• 8+ years in IT governance, software lifecycle management, or enterprise IT environments.
• Proven experience managing globally facing or cross‑functional teams.
• Strong understanding of security, licensing, contracts and software procurement processes.
• Strong knowledge of end‑user technologies, workplace IT, and vendor coordination.
• Excellent stakeholder engagement and communication skills, with the ability to confidently interact with senior leaders.
• Experience working across regions and time zones.
• Excellent communication skills with the ability to engage confidently with senior stakeholders.
• Bachelor’s degree or equivalent professional experience.
• Familiarity with global IT operating models and centrally governed enterprise platforms.
• Proven experience supporting professional services or consulting environments.
• Experience working with third‑party managed service providers.
• Pragmatic, service‑oriented, and outcome focused.
• Comfortable operating in fast paced, low bureaucracy environments.
• High attention to detail with strong ownership mindset.
• Collaborative approach with the ability to influence without formal authority.
• Strong alignment with A&M’s core values and culture.

Your journey at A&M

We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top‑notch training and on‑the‑job learning opportunities, you can acquire new skills and advance your career. We prioritize your well‑being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high‑performing and passionate professionals.