Manager - Inside Sales

GoKwik Commerce Solutions Pvt Ltd; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

GoKwik Commerce Solutions Pvt Ltd in Bengaluru is seeking a Manager – Inside Sales to accelerate merchant acquisition and revenue growth for SaaS-based ecommerce solutions. You will lead inbound and outbound efforts, coach a small inside sales team, and partner with marketing and product teams to optimize the sales funnel.

The role requires strong pipeline management, product demonstrations, and value-based negotiations with merchants.

Qualifications

• Experience in inside sales, B2B sales, business development, or a similar role.
• Proven track record of driving sales conversions and achieving revenue targets.
• Understand end-to-end sales cycle: prospecting, lead qualification, product demonstrations, objection handling, negotiation and closure.
• Experience managing a sales pipeline with CRM and outreach tools.
• Strong communication, presentation, negotiation and stakeholder management skills.
• Able to communicate merchant business requirements and product value clearly and outcome-focused.
• Able to analyze sales metrics, identify conversion gaps, and take corrective action.
• Demonstrate ownership, execution discipline, and ability to work in a fast-paced, target-driven environment.
• Proactive in identifying opportunities and improving sales processes.

Responsibilities

• Drive merchant acquisition and revenue growth through inbound lead conversion and proactive outbound sales activities.
• Identify new business opportunities through calls, emails, lead platforms, and targeted prospect research across merchant segments.
• Evaluate prospect requirements, communicate GoKwik’s value, and move opportunities toward closure.
• Manage the sales pipeline from outreach to closure with accurate CRM records and timely follow-ups.
• Conduct product demonstrations and suggest GoKwik solutions based on merchant needs.
• Handle commercial discussions, objections, and negotiate terms to close deals.
• Track sales metrics and use data to improve pipeline movement and conversion rates.
• Identify process improvements in prospecting, qualification and follow-ups.
• Collaborate with Marketing, Account Management, and other teams to improve lead quality and handovers.
• Build strong relationships with merchants for a smooth sales cycle.

Skills

Inside sales

B2B sales

CRM tools

Negotiation

Communication

Tools

CRM system

Sales outreach tools

Job description

GoKwik is a growth operating system built to maximise D2C and eCommerce GMV. From checkout optimisation and reducing return-to-origin (RTO) to payments, retention, and post-purchase engagement, we help brands scale profitably. Today, GoKwik powers 15,000+ merchants globally and processes $2B+ in GMV annually. Backed by RTP Global, Z47, Peak XV, and Think Investments, we are building AI-led infrastructure to enable faster, smarter commerce outcomes for brands worldwide.

Why This Role Matters

We are looking for a Manager – Inside Sales to drive merchant acquisition and revenue growth through inbound lead conversion and outbound sales. The role involves managing the inside sales pipeline, engaging with prospective merchants, understanding their business requirements, and positioning GoKwik’s solutions to address their needs.

You will own sales outcomes across the assigned pipeline, drive conversions, and work closely with cross-functional teams to improve lead quality, sales processes, and revenue performance.

What You’ll Own

• Inside Sales and Revenue Growth: Drive merchant acquisition and revenue generation through inbound lead conversion and proactive outbound sales activities.
• Lead Generation and Prospecting: Identify new business opportunities through calls, emails, lead generation platforms, and targeted prospect research across assigned merchant segments.
• Lead Qualification and Conversion: Evaluate prospect requirements, assess business potential, communicate GoKwik’s value proposition, and drive qualified opportunities towards closure.
• Sales Pipeline Management: Manage the sales pipeline from initial outreach to closure, maintain accurate CRM records, and ensure consistent follow-ups across all stages.
• Product Demonstrations and Solution Selling: Conduct product demonstrations, understand merchant pain points, and recommend suitable GoKwik solutions based on business requirements.
• Commercial Discussions and Negotiations: Handle sales objections, discuss commercial terms, and drive closure by demonstrating the business value of GoKwik’s products.
• Sales Performance and Reporting: Track key sales metrics, including lead conversion, pipeline movement, closure rates, and revenue achievement. Use performance data to identify gaps and improve outcomes.
• Process Improvement: Identify opportunities to improve prospecting, lead qualification, follow-up practices, and sales conversion processes.
• Cross-Functional Collaboration: Work with Marketing, Account Management, and other relevant teams to improve lead quality, coordinate customer handovers, and strengthen the overall sales process.
• Merchant Relationship Management: Build strong relationships with prospective merchants, maintain professional communication, and ensure a smooth experience throughout the sales cycle.

Who You Are

• Have experience in inside sales, B2B sales, business development, or a similar role, preferably in SaaS, eCommerce, fintech, or technology-led businesses.
• Have a proven track record of driving sales conversions and achieving revenue targets.
• Understand the end-to-end sales cycle, including prospecting, lead qualification, product demonstrations, objection handling, negotiation, and closure.
• Have experience managing a sales pipeline and using CRM and sales outreach tools to track opportunities and customer interactions.
• Possess strong communication, presentation, negotiation, and stakeholder management skills.
• Can understand merchant business requirements and communicate product value in a clear, outcome-oriented manner.
• Are comfortable analysing sales metrics, identifying conversion gaps, and taking corrective action.
• Demonstrate strong ownership, execution discipline, and the ability to work in a fast-paced, target-driven environment.
• Are proactive in identifying new opportunities and improving sales processes.

Why GoKwik

At GoKwik, you will contribute to the growth of a commerce technology platform that helps D2C brands improve conversion, reduce RTO, and strengthen customer engagement. You will have the opportunity to own sales outcomes, work closely with cross-functional teams, and help expand GoKwik’s merchant base in a fast-paced environment where your contribution directly impacts business growth.

Required Skills

Sales Problem-solving business development