Manager - SME - GCL

Bajaj Finserv Limited; Kamrup Metropolitan; On-site; INR 250,000 - 450,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Debt Management Specialist to achieve collections targets for the assigned branch, while ensuring compliance with legal guidelines and minimizing loss through fraud detection.

You will monitor performance, maintain records, prepare regular reports, manage daily risk reporting, and coordinate with internal/external clients to improve collection rates and manage portfolios.

Qualifications

• Achieve collections targets by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with during repossession of products.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against parameters and provide regular updates.
• Ensure legal guidelines are followed during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Portfolio Management. Debt Collection Strategy. Target Achievement.
• Regulatory Compliance. Reporting and Analysis. Risk Management.
• Team Leadership. Vendor Management. Coordinating with internal and external clients.

Job description

Job Purpose

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities

Achieve collections target by visiting customers/agency. Monitor performance against set parameters and provide regular updates. Ensure legal guidelines are complied with while repossessing products. Maintain accurate records of customer interactions and transactions. Provide regular reports on collection activities and performance. Handle escalations promptly and effectively to resolve issues. Daily DRR (Daily Risk Report) management. Develop and implement strategies to improve collection rates. Case to Case tracking. Resolution at per AOP with in agreed timelines. Portfolio Management. Debt Collection Strategy. Target Achievement. Regulatory Compliance. Reporting and Analysis. Risk Management. Team Leadership. Vendor Management. Co-ordinating with internal and external clients.

Required Qualifications and Experience

Achieve collections target by visiting customers/agency. Monitor performance against set parameters and provide regular updates. Ensure legal guidelines are complied with while repossessing products. Maintain accurate records of customer interactions and transactions. Provide regular reports on collection activities and performance. Handle escalations promptly and effectively to resolve issues. Daily DRR (Daily Risk Report) management. Develop and implement strategies to improve collection rates. Case to Case tracking. Resolution at per AOP with in agreed timelines. Portfolio Management. Debt Collection Strategy. Target Achievement. Regulatory Compliance. Reporting and Analysis. Risk Management. Team Leadership. Vendor Management. Co-ordinating with internal and external clients.