Manager - SME - GCL

Bajaj Finserv Limited; Indore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Bajaj Finserv Limited in Indore is seeking a debt management professional to achieve targeted collections. You will visit customers and agencies, monitor performance, and ensure repossession procedures comply with legal guidelines.

The role requires maintaining records, reporting on activities, and driving strategies to improve collection rates while coordinating with internal and external clients.

Qualifications

• Experience in debt collection and field visits.
• Understanding of regulatory guidelines in debt recovery.
• Proven ability to lead teams and manage vendors.

Responsibilities

• Achieve collections target by visiting customers/agencies.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking and portfolio management.
• Coordinate with internal and external clients.

Skills

Debt collection

Regulatory compliance

Team leadership

Vendor management

Risk management

Customer coordination

Job description

Job Purpose

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Duties and Responsibilities

Achieve collections target by visiting customers/agency. Monitor performance against set parameters and provide regular updates. Ensure legal guidelines are complied with while repossessing products. Maintain accurate records of customer interactions and transactions. Provide regular reports on collection activities and performance. Handle escalations promptly and effectively to resolve issues. Daily DRR (Daily Risk Report) management. Develop and implement strategies to improve collection rates. Case to Case tracking. Resolution at per AOP with in agreed timelines. Portfolio Management. Debt Collection Strategy. Target Achievement. Regulatory Compliance. Reporting and Analysis. Risk Management. Team Leadership. Vendor Management. Co-ordinating with internal and external clients.

Required Qualifications and Experience

Achieve collections target by visiting customers/agency. Monitor performance against set parameters and provide regular updates. Ensure legal guidelines are complied with while repossessing products. Maintain accurate records of customer interactions and transactions. Provide regular reports on collection activities and performance. Handle escalations promptly and effectively to resolve issues. Daily DRR (Daily Risk Report) management. Develop and implement strategies to improve collection rates. Case to Case tracking. Resolution at per AOP with in agreed timelines. Portfolio Management. Debt Collection Strategy. Target Achievement. Regulatory Compliance. Reporting and Analysis. Risk Management. Team Leadership. Vendor Management. Co-ordinating with internal and external clients.