Manager - Site Operations

Bottle Lab Technologies; Gurugram District; On-site; INR 800,000 - 1,600,000; Full time

Job summary

Bottle Lab Technologies in Gurugram is seeking a Manager - Site Operations to oversee daily food court operations, ensure smooth service delivery, and coordinate with vendors and on-ground teams.

This role suits a Graduate/Diploma in Hotel Management and 4+ years in the food industry, delivering high-quality service, cost optimization, and strong communication in a fast-paced tech-enabled environment.

Qualifications

• Graduate/Diploma in Hotel Management.
• 4+ years experience in food industry.
• Excellent written and verbal communication.
• Strong interpersonal skills and team leadership.
• Self-starter with accountability and independent decision-making.

Responsibilities

• Promote positive work culture and ensure punctual delivery of high-quality service.
• Resolve issues and promptly report incidents to the reporting manager.
• Prioritize client retention and deliver quality service to clients and employees.
• Conduct food wastage analysis and implement cost-optimization initiatives.
• Manage vendor rotations and plan the operations for the assigned clients.
• Collaborate within a team and uphold honesty and integrity.
• Adhere to hygiene, health, and safety standards per client handbook.
• Engage with stakeholders with excellent communication.
• Maintain appearance and hygiene standards, and stay resilient under pressure.

Skills

4+ years experience in food industry

Excellent communication skills

Strong interpersonal skills

Self-motivated

Agile and adaptable

Education

Graduate/Diploma in Hotel Management

Job description

Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors If yes, this role is for you.

As a Manager - Site Operations at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and efficiently resolve operational challenges. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.

• Promote a positive work culture and ensure punctual delivery of high-quality service.
• Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
• Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
• Conduct food wastage analysis and implement cost-optimization initiatives.
• Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.
• Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
• Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
• Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.
• Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
• Manage vendor rotations and plan the operations for the assigned clients.

Qualifications:

• Graduate/Diploma in Hotel Management discipline.
• Proven 4+ years experience in food industry.
• Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience of working with food, technology and people management
• Result-oriented and accountability
• Proven experience in managing successful teams in a similar environment
• Excellent financial and application acumen
• Self-motivated, agile and ability to adapt to a changing environment

Message from CEO:

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.