Executive - Site Operations

Bottle Lab Technologies; Gurugram District; On-site; INR 300,000 - 520,000; Full time

Job summary

Bottle Lab Technologies in Gurugram is seeking an Executive - Site Operation to oversee daily food court operations, coordinate with vendors, and drive service excellence using the SmartQ digital platform. The role involves promoting the SmartQ app, training users, and ensuring timely app updates and payments through digital wallets.

The ideal candidate has 1+ year of relevant experience, a Diploma/Graduate in Hotel Management, and strong communication skills in English and the local language.

Qualifications

• 1+ year of relevant experience in food service or hospitality operations.
• Graduate/Diploma in Hotel Management.
• Strong communication in English and local language with a positive attitude.
• Basic computer skills, eager to learn, honest and collaborative.
• Ability to guide and manage food partner staff and work as a team.

Responsibilities

• Oversee daily food court operations and ensure smooth service delivery.
• Coordinate with vendors and on-ground teams to resolve issues promptly.
• Promote the SmartQ digital platform and explain app benefits and offers.
• Train users to download and use the App; assist those without the App in ordering and paying digitally.
• Coordinate menu updates with food partners and ensure changes reflect on the App with timely notifications.
• Conduct cafe hygiene checks, hourly governance reviews, and report incidents to the manager.
• Maintain a positive work environment and collect feedback from employees and clients.
• Ensure SOPs for displays, counters, and service areas are followed; monitor waste disposal and maintain HSE records.
• Ensure equipment is used per ESWP and report downtime as needed.

Skills

Vendor coordination

Operations management

Customer service

Digital platform training

Team collaboration

Education

Graduate/Diploma in Hotel Management

Tools

SmartQ platform

Job description

Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors If yes, this role is for you.

As a Executive - Site Operation at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and resolve operational challenges efficiently. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.

• Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers.
• Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets.
• Coordinate daily with food partners to update menu items and work with the technology team to ensure these changes are reflected on the App, including timely push notifications and banner updates.
• Conduct Cafe hygiene checks, perform hourly governance reviews, address issues promptly, and report any incidents, accidents, or near misses to the reporting manager.
• Maintain a positive work environment and ensure timely, high-quality service delivery. Regularly collect feedback from employees and clients at cafeterias.
• Ensure compliance with company and statutory requirements for displays, counters, and service areas. Monitor cafeteria counters to ensure adherence to established Standard Operating Procedures (SOPs).
• Inspect work areas during and after operations to ensure proper waste disposal. Maintain Health, Safety, and Environment (HSE) records and temperature logs, and report any deviations.
• Ensure all equipment is used according to Equipment Safety Work Procedures (ESWP) and report equipment downtime to the appropriate departments.

Qualifications

• A minimum of 1+ year of relevant experience is required.
• Graduate/Diploma in Hotel Management discipline.
• Passionate about delivering high-quality service to both clients and employees, with strong communication skills in English and the local language, and a consistently positive attitude.
• Basic computer skills, eager to learn, and demonstrates honesty and integrity.
• A collaborative team player with the ability to guide and manage food partner staff, showing self-motivation and initiative.
• Flexible and willing to take on any tasks to support team efforts.

Message from CEO

Weve come to realize that were not merely in the B2B Food service industry; were in the business of Capturing Hearts. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, lets play our part in making this world a more beautiful place.