Manager - Service Delivery - Tanker

The Caravel Group; Mumbai; On-site; INR 500,000 - 900,000; Full time

Job summary

Fleet Management in Mumbai is seeking a senior Manning professional to ensure vessels are manned with quality staff per company policy. You will bridge Manning Offices and Technical teams, monitor training, and manage licensing and costs.

The role requires a Master Mariner with command experience and several years in crew offices, with strong knowledge of maritime labour standards. A dynamic, cost-conscious leader is essential.

Qualifications

• Bachelor’s degree or equivalent in Management/ Nautical Science / Marine Engineering from a reputed institute.
• Master Mariner with 12 months of command exp. mandatory.
• At least 2 years as Master, Chief Engineer or Chief Officer and/or 6 years in a marine office crew role.

Responsibilities

• Ensure vessel Manning procedures follow company guidelines and updates as needed.
• Act as liaison between Manning Offices and Technical groups; support team collaboration.
• Verify crew promotions meet company criteria for rank and licenses are processed timely.
• Monitor crew training completion before next ship assignment; plan manpower for new takeovers.
• Control crew costs, wages, licensing, and certifications within budget.
• Coordinate with Owners and Agencies for crew changes and approvals.

Skills

Leadership

Team coordination

Negotiation

Education

Bachelor’s degree or equivalent in Management / Nautical Science / Marine Engineering

Master Mariner with 12 months of command exp.

6 years in a Marine related office environment in crew personnel

Job description

About Fleet Management

Our 30-year journey rides on the passion of over 27,000 seafarers and 1,000 onshore professionals. Today, we are one of the largest independent third-party ship management companies managing over 650+ diverse types of vessels.

Headquartered in Hong Kong SAR, China, we operate on a global scale having 27 offices in 12 countries. Our client base spans over 100 world-class ship owners, including Fortune 500 companies from China, Greece, India, Japan, Korea, Netherlands, Norway, Turkey and the USA, among others.

In a shore career at Fleet, you will be working with a team of a highly passionate, self-driven and committed group of people. We aim to be a place where you can achieve your full potential, regardless of your background.

We are looking for individuals who are ambitious about making a strong contribution to Fleet's short and long-term sustainable growth – whether you are dealing directly with clients or working in a role supporting the business, such as technology, legal or communications.

Job Position Summary

Delivering the service level required from the Manning department and to ensure that the vessels are always manned with desired quality of staff following basic guidelines laid down in the Company Policy and procedures.

Key Roles and Responsibilities

Vessel Manning and Operations

• To ensure that the relevant procedures and guidelines laid down in Company’s manuals are complied with and make changes from time to time as may be necessary in consultation with Quality & Safety department.
• Act as a bridge between the Manning Offices and Technical groups. (Team Working)
• To ensure that proposed crew including those on promotion meets the company’s criteria for the rank being considered
• To monitor crew’s successful completion of briefing and training as required prior being assigned their next shipboard assignment
• Coordinate and plan manpower resources for new takeovers.
• To ensure that vessel’s crew costs and crew wages are kept within the limits specified in the operating costs budgets.
• To review on a daily basis messages from vessels with a focus on urgent matters such as medical, disciplinary etc.
• To liaise with manning offices to ensure the proper and timely processing of licenses of lined up candidates and to maintain a database of the licensing status including those applied for in Hong Kong. (Team Working)
• To Liaise with Owners for proposals/approvals of selected candidates. (Convincing People)
• In liaison with Accounts and Tech departments to monitor/process agency D/A invoices for payments. (Team Working)
• To keep abreast of the licensing requirement of the different Flags, time and documents required for processing and their fee structure. (Developing Expertise)
• To assist in controlling costs by monitoring crew wages, agency fare, airfare etc and to keep track of expenses incurred towards licensing and certifications and advise the vessel in order make necessary deductions from the staff.
• To obtain full style of agents from the vessel or the operators and to liaise with agents for crew changes and to commit the costs in order to ensure a smooth repatriation.
• To ensure that company’s operations are treated with strict confidentiality and that company’s interest is protected at all times.
• To deal with contingencies. Specific responsibilities for contingency situations are described in Section 3 of the Contingency Planning Manual. (Evaluating Problems)
• To carry out any other tasks that may be assigned by the Group Head Service Delivery.

Relationship

Internal

• Technical Department
• Insurance Department
• Finance Department
• Information and Technology Department
• Vessel Crew

External

• Clients
• Manning Agencies

Job Experience, Functional Knowledge and Qualifications

• Bachelor’s degree or equivalent in Management degree / Nautical Science / Marine Engineering through a structured program and reputed institute, to have held a senior position within the shipping industry.
• A Master Mariner with 12 months of command exp.
• At least 2 years of hands-on work experience as Master, Chief Engineer or Chief Officer and/or 6 years in a Marine related office environment in a crew personnel role
• Very good knowledge of the vessels’ crew requirements and seafarers’ specifications
• Knowledge of the local market dynamics both for demand-supply situation, and also for demographics of maritime labour-supplying countries
• Strong knowledge of the seafarers’ rights and maritime labour law, including the MLC
• Knowledge of the maritime legal framework e.g. employers’ obligations, recruitment prerequisites, insurance, etc.

Competencies

• Critical
• Industry and business acumen
• Setting direction and planning
• Including and empowering the team
• Developing organisational and team capability
• Driving high performance