Manager - Service Delivery (HVAC Refrigeration)

Carrier; Bengaluru; On-site; INR 2,500,000 - 3,800,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Flexible schedules

Professional development

Job summary

Carrier, Bangalore, India, is seeking a Manager - Service Delivery (HVAC Refrigeration/Cold Room) to lead field service delivery and resolve refrigeration-related issues across the south region. The role requires coordinating with customers and the field team to ensure timely, high-quality service and quick resolution of problems.

Minimum requirements include a university degree and at least 3 years of relevant experience, with practical knowledge of Carrier programs and systems.

Qualifications

• Requires theoretical to advanced knowledge obtained through a university degree, combined with experience.
• Practical knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work.
• University Degree or equivalent

Responsibilities

• Maintains effective communications with customers and field team members to better understand support requirements.
• Contacts customers frequently requiring a high degree of tact and courtesy to maintain and build good rapport.
• Develops diverse product knowledge and may perform diagnostic procedures.
• Analyzes and interprets test information to resolve design/system related problems.

Skills

Field service

Customer communications

Diagnostics

Education

University Degree or equivalent

Job description

Role

Manager - Service Delivery (HVAC Refrigeration /Cold Room)

Location

Bangalore, India.

Contract

Full-Time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.

Summary

Established Field Service professional who can resolve the refrigeration related issues in the moving vehicle with their service delivery experience of HVAC Refrigeration and cold room servicing knowledge. Interacts with customers and field team members and manage the south region. Analyzes and interprets test information to resolve design/system-related problems.

Job Description

Maintains effective communications with customers and field team members to better understand support requirements. Contacts customers frequently requiring a high degree of tact and courtesy to maintain and build good rapport. Develops diverse product knowledge and may perform diagnostic procedures. Analyzes and interprets test information to resolve design/system related problems.

Minimum Requirements

• Requires theoretical to advanced knowledge obtained through a university degree, combined with experience
• Practical knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work
• University Degree or equivalent
• A minimum of 3 years prior relevant experience.

Benefits

• We offer a competitive total rewards package that may include other benefits and well‑being programs.
• Offerings vary by role and location and are designed to support employees’ health, security, and success.
• Enjoy your best years with our retirement savings plan
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme
• Equal Treatment and Non-Discrimination

Equal Treatment and Non-Discrimination

Carrier is An Equal Opportunity/Affirmative Action Employer.

Equal Treatment and Non-Discrimination Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.