Manager | Revenue Assurance | Delhi | Internal audit

Deloitte & Touche GmbH Wirtschaftsprüfungsgesellschaft; Delhi; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Deloitte & Touche GmbH Wirtschaftsprüfungsgesellschaft in Delhi NCR seeks a Manager for Revenue Assurance, Fraud Management, and internal audit engagements. You will oversee RAFM assessments, manage delivery across streams, and drive analytics with SQL, Excel, Power BI to identify leakage and risks.

Ideal candidates bring 6–10 years of related experience, client-facing consulting skills, and a background in engineering, finance, or technology.

Qualifications

• 6–10 years of relevant experience in Revenue Assurance, Fraud Management, Telecom Consulting, Data Analytics, Technology Risk, Controls, or related areas.
• Proven experience in RAFM assessments, transformation, analytics, controls, or assurance engagements.
• Experience managing project teams and delivering workstreams independently.
• Experience in client-facing consulting and stakeholder management.
• Bachelor’s degree in Engineering, Finance, Business, Technology, or a related discipline.
• Professional certifications in Revenue Assurance, Fraud Management, Telecom, Data Analytics, Risk, Audit, or Project Management would be an advantage.
• Prior experience with a telecom operator, digital service provider, consulting firm, or Big 4 environment is preferred.
• Strong understanding of Revenue Assurance and Fraud Management concepts, methodologies, and operating models.
• Strong understanding of telecom architecture and revenue flows (CDRs, mediation, charging, rating, billing, provisioning, CRM/BSS/OSS, interconnect, roaming).
• Strong analytical and problem-solving capabilities with SQL, Excel, Power BI, or similar data analytics tools.
• Ability to translate complex technical and analytical findings into clear business recommendations.
• Strong project management, stakeholder management, and client communication skills.
• Strong report writing and presentation skills, including experience presenting to senior management.
• Ability to manage multiple workstreams and teams in a fast-paced consulting environment.
• Commercial mindset with the ability to identify client needs and support business development.
• Knowledge of TM Forum frameworks and telecom industry best practices.

Responsibilities

• Lead end-to-end RAFM assessments and transformation engagements across multiple workstreams.
• Identify revenue leakage, fraud risks, control gaps, and process inefficiencies.
• Design RAFM frameworks, operating models, processes, controls, governance mechanisms, monitoring approaches, and roadmaps.
• Lead risk assessments and develop RACMs covering business, technology, data, AI, revenue, fraud, and operational risks.
• Lead data-driven analysis using SQL, Excel, Power BI to identify leakage, anomalies, and control exceptions.
• Evaluate RAFM tools and solutions, define requirements for automated controls and data models.
• Act as a key client contact; lead workshops, sessions, and executive discussions.

Skills

Revenue Assurance

Fraud Management

Telecom Consulting

Data Analytics

Stakeholder Management

Leadership

Education

Bachelor's degree in Engineering, Finance, Business, Technology

Tools

SQL

Power BI

Excel

Job description

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Job Title: Manager | Revenue Assurance | Delhi | Internal audit

Manager | Revenue Assurance & Fraud Management (RAFM) | Delhi NCR

· Job requisition ID :

· Location: Delhi NCR

The team

Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Key Responsibilities

• Engagement & Delivery Management: Lead end-to-end Revenue Assurance and Fraud Management (RAFM) assessments and transformation engagements, managing planning, scoping, execution, quality, timelines, budgets, utilisation, and overall engagement economics across multiple workstreams.
• Revenue Assurance & Fraud Management: Lead assessments of end-to-end telecom revenue flows across order-to-cash, usage-to-billing, billing-to-collection, interconnect, roaming, provisioning, charging, rating, and collections to identify and quantify revenue leakage, fraud risks, control gaps, and process inefficiencies.
• RAFM Strategy & Transformation: Design and implement RAFM frameworks, operating models, processes, controls, governance mechanisms, monitoring approaches, and transformation roadmaps aligned with industry practices and frameworks such as TM Forum.
• Risk, Controls & Governance: Lead risk assessments and develop/review RACMs covering business, technology, data, AI, revenue, fraud, and operational risks; evaluate control design and operating effectiveness and develop practical remediation and continuous assurance mechanisms.
• Data & Analytics: Lead data-driven analysis using SQL, Excel, Power BI, and other analytical tools to identify leakage, fraud patterns, anomalies, and control exceptions; oversee reconciliations, root-cause analysis, financial impact quantification, dashboards, and automated monitoring solutions.
• Technology & Solution Implementation: Evaluate RAFM tools and technology solutions, define requirements for automated controls, data models and analytics, and provide subject‑matter input across system validation, UAT, implementation, and post‑implementation effectiveness reviews, including AI‑enabled solutions where applicable.
• Client & Stakeholder Management: Act as a key client contact across Finance, Revenue Assurance, Fraud, Technology, Operations, Risk, and Business functions; lead workshops, walkthroughs, requirements sessions, executive discussions, and presentations while managing stakeholder expectations and delivery escalations.
• Team Leadership & Capability Building: Lead multidisciplinary consulting teams, allocate and review work, provide coaching and performance feedback, and build team capabilities across RAFM, telecom processes, analytics, controls, and consulting methodologies; support recruitment, onboarding, training, and knowledge sharing.
• Business Development & Practice Development: Lead and support RAFM business development, proposals, solution design, client presentations, and commercial models; identify cross‑selling opportunities across RAFM, controls, risk, data analytics, AI governance, and technology transformation while contributing to methodologies, accelerators, dashboards, and thought leadership.

Ideal Background:

· 6–10 years of relevant experience in Revenue Assurance, Fraud Management, Telecom Consulting, Data Analytics, Technology Risk, Controls, or related areas.

· Proven experience in managing RAFM assessments, transformation, analytics, controls, or assurance engagements.

· Experience managing project teams and delivering workstreams independently.

· Experience in client‑facing consulting and stakeholder management.

· Bachelor’s degree in Engineering, Finance, Business, Technology, or a related discipline.

· Professional certifications in Revenue Assurance, Fraud Management, Telecom, Data Analytics, Risk, Audit, or Project Management would be an advantage.

· Prior experience with a telecom operator, digital service provider, consulting firm, or Big 4 environment is preferred.

· Strong understanding of Revenue Assurance and Fraud Management concepts, methodologies, and operating models.

· Strong understanding of telecom architecture and revenue flows, including CDRs, mediation, charging, rating, billing, provisioning, CRM/BSS/OSS, interconnect, and roaming.

· Strong analytical and problem‑solving capabilities with experience in SQL, Excel, Power BI, or similar data analytics tools.

· Experience in developing/reviewing RACMs, risk assessments, control frameworks, and control testing methodologies.

· Ability to translate complex technical and analytical findings into clear business recommendations.

· Strong project management, stakeholder management, and client communication skills.

· Strong report writing and presentation skills, including experience presenting to senior management.

· Ability to manage multiple workstreams and teams in a fast‑paced consulting environment.

· Commercial mindset with the ability to identify client needs and support business development.

· Knowledge of TM Forum frameworks and telecom industry best practices is preferred.

Preferred Experience

· Experience working with large telecom operators or digital service providers.

· Exposure to RAFM platforms, automated reconciliation solutions, fraud management systems, and analytics platforms.

· Experience in designing AI‑enabled monitoring, anomaly detection, or analytics use cases.

· Experience across multiple telecom markets/geographies.

· Exposure to large‑scale RAFM transformation, operating model, or technology implementation programmes.