Manager- Retention

Riskbirbal Insurance Brokers Private Limited; Delhi; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

RiskbirbalInsurance Broker Pvt. Ltd. seeks a proactive Manager– Retention to lead the policy renewal function and drive customer retention strategies.

The role requires leadership, analytical skills, and deep knowledge of renewal processes. You will oversee the Retention Team, ensure timely renewals, and coordinate with Sales, Operations, Claims, and Customer Support to enhance customer experience. The candidate will mentor the team, design engagement initiatives, monitor KPIs, and deliver

Qualifications

• Bachelor's degree in Business Administration, Management, Insurance, or related field; MBA preferred.
• 3–5 years of experience in Insurance or Insurance Broking.
• Strong knowledge of General Insurance products and renewals.
• Proven experience leading retention teams to meet targets.
• Excellent communication, negotiation, and customer relationship skills.
• Strong analytical abilities and reporting skills.
• Proficient in CRM systems, Excel, and MIS reporting.

Responsibilities

• Develop and implement customer retention and policy renewal strategies.
• Lead the Retention Team to achieve renewal targets monthly and yearly.
• Monitor renewal pipelines and ensure timely follow-up before expiry.
• Analyze retention trends, renewal ratios, and churn data.
• Coordinate with Sales, Operations, Claims, and Customer Support.
• Resolve escalations and service-related concerns promptly.
• Build relationships to improve loyalty and long-term business.
• Design engagement initiatives to increase renewals and cross-sell.
• Monitor team productivity and service quality through reviews.
• Prepare MIS reports for management and ensure policy compliance.

Skills

customer-focused

leadership

analytical skills

CRM systems

Microsoft Excel

MIS reporting

communication

negotiation

customer relationship management

Education

Bachelor's degree in Business Administration

MBA (preferred)

Tools

CRM systems

Microsoft Excel

MIS reporting

Job description

RiskbirbalInsurance Broker Pvt. Ltd. is seeking a proactive and customer-focused Manager– Retention to lead the policy retention function. The ideal candidate willbe responsible for driving customer retention strategies, ensuring timelypolicy renewals, reducing customer churn, improving customer satisfaction, andleading a high-performing retention team. The role requires strong leadership,analytical skills, and a deep understanding of insurance renewal processes.

Key Responsibilities

• Develop and implementeffective customer retention and policy renewal strategies to driverenewable business and maximize revenue through cross-selling andupselling insurance products to existing clients.
• Lead, mentor, and manage theRetention Team to achieve monthly and annual renewal targets.
• Monitor daily renewalpipelines and ensure timely follow-up with customers before policy expiry.
• Analyze customer retentiontrends, renewal ratios, and churn data to improve business performance.
• Coordinate with Sales,Operations, Claims, and Customer Support teams to enhance customerexperience.
• Resolve customer escalationsand ensure prompt resolution of service-related concerns.
• Build strong relationshipswith existing customers to improve loyalty and long-term business.
• Design customer engagementinitiatives to increase policy renewals and cross-selling opportunities.
• Monitor team productivity,KPIs, and service quality through regular reviews.
• Prepare daily, weekly, andmonthly MIS reports for management.
• Ensure compliance with IRDAIregulations, company policies, and internal processes.
• Conduct regular coaching,training, and performance reviews for team members.

Experience and Qualifications

Desired Candidate Profile

• Bachelor's degree inBusiness Administration, Management, Insurance, or a related field. MBAwill be an added advantage.
• 3–5 years of experience inthe Insurance or Insurance Broking Industry.
• Strong knowledge of GeneralInsurance products, policy renewals, and customer lifecycle management.
• Proven experience in leadingand motivating teams to achieve retention targets.
• Excellent communication,negotiation, and customer relationship management skills.
• Strong analytical,reporting, and decision-making abilities.
• Proficiency in CRM systems,Microsoft Excel, and MIS reporting.