Prudent Insurance Brokers – Manager – Customer Retention

Prudent Insurance Brokers Private Limited; Chandigarh; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A leading insurance brokerage firm in Chandigarh is seeking an experienced professional to manage client relationships and insurance services. You will be responsible for building customer loyalty, procuring quotes, and managing various client accounts. Ideal candidates have 3-9 years of experience in the insurance sector and possess strong analytical and negotiation skills. This role offers an opportunity to work across multiple projects in a dynamic environment.

Qualifications

• 3-9 years of experience in Insurance companies, broking or risk management.
• Ability to handle multiple projects simultaneously.
• Expert level of domain knowledge on Property and Marine Insurance.
• Ability to manage multiple projects simultaneously.
• Knowledge of property, projects and marine insurance.

Responsibilities

• Build customer loyalty and manage client relationships.
• Procure quotes from insurers and prepare reports.
• Monitor and ensure service delivery for clients.
• Analytical understanding of losses/claims.
• Coordination with internal teams (operations, claims, sales).
• Devising of tailored covers as required by clients.
• Preparation of claims analysis reports and client presentations.
• Review meetings with clients and service delivery monitoring.

Skills

Client engagement skills

Analytical capabilities

Negotiation skills

Multi-project handling

Communication skills

Education

Graduate/Post graduate degree, preferably MBA in insurance

Job description

Overview

Job Summary:

To Institutionalise the Broker – Insured Partnership, build customer loyalty, penetrate , expand and protect the accounts by saving on costs and Minimising risks.

Responsibilities

• Product knowledge- Expert level of Domain Knowledge on Property, Projects and Marine Insurance.
• Procurement of quotes from Insurers, Preparation of RFQs and quote comparison reports.
• Client Relationship management- Client servicing and retention of existing clients
• Periodic communications with client which are specific and targeted.
• Analytical capabilities to understand the losses/ claims.
• Structured Interaction with Insurance managers.
• Creating Value for client by evaluating the relevant value-added services.
• Knowledge of risk management – Property Loss control and Marine loss control.
• Service and delivery Monitoring- Continuous monitoring of all the routine services such as endorsement Issuance, claims servicing and Policy servicing.
• Review meetings with client.
• Devising of custom Built / tailored covers as and when required by the clients.
• Preparation of claims analysis reports and also the presentations for client interactions.
• Coordination with Internal teams such as operations, claims, Sales.

Qualifications

• The candidate should have a Graduate / Post graduate degree, preferably MBA in insurance.
• 3-9 years of work experience, preferably in Insurance companies / Insurance Broking firms/ client Insurance/ Risk management team.
• Have good client engagement Skills.
• Be able to handle multiple projects simultaneously.
• Have good negotiation skills