Manager- Retail Franchisee Operations

Vodafone Idea; Vadodara; On-site; INR 600,000 - 900,000; Full time

Job summary

Vodafone Idea Limited in India seeks a Franchisee Lead Retail (M1/Manager) to drive franchise store operations, customer service and sales performance across the network. The role focuses on managing franchisee channels, achieving profitability and delivering results through strong communication and outbound/inbound sales.

Requires 4–6 years in related roles and 1–2 years channel handling experience. Join a leading telecom pioneer and contribute to a customer-first mindset and digital India

Qualifications

• Graduate with relevant degree and good academic record.
• Minimum 4 years of on-role experience with 1-2 years in channel handling.
• Strong communication and sales skills.

Responsibilities

• Franchisee handling across stores
• Sales acquisition (inbound and outbound)
• Customer service and experience
• Franchisee profitability management
• HSW compliance at franchise stores

Skills

Good communication and convincing

Outbound sales handling

Decision making and delivering results

Education

Graduate

Job description

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Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Franchisee Lead Retail

Job Level/ Designation

M1 /Manager

Function / Department

Retail

Job Purpose

Overall responsibility of managing franchisee channels and driving all activities at a VIL franchisee store spanning customer service, store-level sales, outbound sales and managing franchisee profitability.

Key Result Areas/Accountabilities

• Franchisee handling
• Sales acquisition (in bound and out bound)
• Customer Service
• Franchisee profitability
• HSW

Core Competencies, Knowledge, Experience

• Good communication and convincing skills
• Outbound sales handling skills
• Decision making and delivering results

Must have technical / professional qualifications

• Graduate

Years of Experience

• 4-6 years on role experience
• 1-2 years channel handling experience

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership