Manager- Retail Franchisee Operations

Vodafone Idea Limited; Kheda; On-site; INR 400,000 - 700,000; Full time

Job summary

Vodafone Idea Limited is seeking a Franchisee Lead Retail in Gujarat to manage franchisee channels, drive sales, and ensure profitable operations. The role requires coordinating store-level activities, delivering exceptional customer service, and leading a small team at the franchise level.

Responsibilities include handling franchisee relationships, acquiring customers, ensuring service standards, and driving profitability with a focus on rapid execution and compliant operations within the

Qualifications

• Graduate degree required.
• 4-6 years on role experience.
• 1-2 years channel handling experience.

Responsibilities

• Franchisee handling across channels and stores.
• Sales acquisition (inbound and outbound).
• Customer service at franchise stores.
• People management and mentorship.
• Franchisee profitability and cost control.
• Workplace safety and hygiene compliance (HSW).

Skills

Channel handling

Communication

Customer handling

Outbound sales

Team handling

Decision making

Education

Graduate

Job description

Job Description:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Franchisee Lead Retail

Job Level/ Designation

M1 /Manager

Function / Department

Retail

Location

Gujarat

Job Purpose

Overall responsibility of managing franchisee channels and driving all activities at a VIL franchisee store spanning customer service, store-level sales, outbound sales and managing franchisee profitability.

Key Result Areas/Accountabilities

• Franchisee handling
• Sales acquisition (in bound and out bound)
• Customer Service
• People management
• Franchisee profitability
• HSW

Core Competencies, Knowledge, Experience

• Channel handling skill
• Good communication and convincing skills
• Customer handling
• Outbound sales handling skills
• Team handling skills
• Decision making and delivering results

Must Have Technical / Professional Qualifications

• Graduate

Years Of Experience

• 4-6 years on role experience
• 1-2 years channel handling experience

Vodafone Idea Limited

(formerly Idea Cellular Limited)

Requirements: