Manager - Resource Management 4C

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Bengaluru; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

Genpact Bengaluru seeks a Manager - Resource Management to lead staffing, capacity planning, and workforce alignment for delivery teams. You will optimize utilization and partner with experts to ensure delivery excellence while controlling costs.

Proficiency with data, analytics, and AI tools is valued as you guide staffing strategy across programs. You will collaborate with Delivery, Sales, and Finance to forecast demand, build talent pipelines, and maintain accurate skills inventories,

Qualifications

• Strong judgment and decision-making skills in a high-demand environment.
• Ability to work independently and cross-functionally.
• Excellent communication and listening skills across levels.
• Strong organizational and time-management capabilities.
• Comfort with data, analytics, automation, and AI tools.
• Resource Management Institute certification is a plus.

Responsibilities

• Staff and align billable talent to delivery demands and ensure workforce stability.
• Lead capacity forecasting and demand planning for the assigned segment.
• Review, prioritize, and staff resource requests to support projects.
• Align staffing to maximize utilization while balancing skills and availability.
• Provide strategic guidance to Delivery teams and partners.

Skills

Capacity forecasting

Staffing decisions

Stakeholder management

Verbal and written communication

Data analytics

AI-enabled tools

Resource Management cert

Education

MBA

Bachelors in Commerce/Economics/Finance

Masters in Business Analytics

Job description

Manager - Resource Management

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

• Staff and align billable talent to delivery demands while ensuring workforce stability and operational efficiency
• Lead ongoing capacity forecasting and demand planning for the assigned segment, translating business needs into actionable staffing plans
• Review, prioritize, and execute staffing of resource requests to support project delivery and customer outcomes
• Align staffing of billable personnel to maximize achievement of utilization targets while balancing skills, availability, and delivery risk
• Staff, engage, and monitor Impact Advisory Sessions and provide strategic guidance to customer Delivery teams
• Act as a trusted advisor and strategic partner to assigned Expert Services and Impact leaders
• Develop and maintain a sub-capacity partner framework to flex capacity in support of demand fluctuations
• Source, negotiate, assign, and onboard partner resources in accordance with approved partner management processes; manage compliance and partner relationships
• Support visibility and administration of approved partner rate structures to ensure achievement of partner margin and financial targets
• Govern partner certifications and resource quality standards to ensure delivery excellence
• Lead and optimize internal utilization to balance capacity, profitability, and delivery efficiency
• Provide whitespace reporting and proactive capacity recommendations based on business requirements
• Use data and insights to identify trends, risks, and opportunities related to utilization, capacity, partner mix, and staffing effectiveness
• Build trusted relationships with resources and assign work that supports career development and retention
• Support maintaining accurate and up-to-date skills inventories, resumes, and resource profiles in accordance with policy and tooling standards, ensuring data quality that supports AI-driven recommendations
• Serve as first-line escalation contact for internal staffing, performance, and partner-related delivery issues
• Make cost-effective staffing decisions, manage partner spend, and support margin improvement through skill fit
• Monitor and manage partner spend to remain within established targets and aligned to required capacity
• Leverage automation, AI-enabled tools, and analytics to improve staffing efficiency, reduce manual effort, and enable proactive decision-making
• Continuously identify opportunities to streamline and automate RM processes, improving speed, accuracy, and scalability
• Partner with Operations, Delivery Tech, and Analytics teams to evolve RM systems, workflows, and reporting capabilities
• Collaborate cross-functionally with Sales, Finance, Operations, and Delivery teams to support business outcomes

Qualifications we seek in you !

• Strong judgment and decision-making skills, with the ability to navigate ambiguity and competing priorities
• Proven ability to operate effectively in a high-demand, fast-paced, and constantly changing environment
• Ability to work independently while also collaborating effectively across teams and stakeholders
• Excellent verbal and written communication skills, with the ability to influence and build trust at multiple levels
• Strong organizational, prioritization, and time management skills
• Comfort working with data, analytics, automation, and AI-enabled tools to drive efficiency and outcomes
• Resource Management Institute certification is a plus

English language proficiency at CEFR B2 level or higher is required, including the ability to support business communications, stakeholder inquiries, and operational issue resolution in English

Qualifications

• Bachelors - Commerce
• Bachelors - Economics
• Bachelors - Finance
• Masters - Business Administration
• Masters - Business Analytics