Manager,Regional Collections Analytics

HSBC; Kolkata District; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

HSBC seeks an experienced Manager, Regional Collections Analytics to lead analytics initiatives across multiple regions. You will analyze workload, capacity and performance, act as SME for analytical solutions, and develop tools using ML/AI.

Strong communication with stakeholders is essential, along with governance and data security adherence. The role requires 2–5 years of analytics experience in financial services, with proficiency in SAS/SQL/Python and Excel for reporting.

Qualifications

• Graduate or post-graduate degree in quantitative disciplines is required.
• 2–5 years of relevant analytical experience in workforce management or operation analytics.
• Strong programming knowledge of SAS, SQL and Python (two of these must).
• Hands-on exposure to MI & Reporting, Excel, analytics, statistical analysis, modelling and predictive analytics.
• In-depth knowledge of financial services/banking operations is essential.
• Solid understanding of statistical concepts and ability to present effectively.

Responsibilities

• Demonstrate analytical ability with workload distribution, productivity, capacity planning and SLA impacts.
• Serve as SME on analytical solutions for multiple businesses/regions; manage data governance.
• Create new tools/methodologies and apply ML/AI techniques to solve problems.
• Communicate with regional stakeholders on variances, workload, capacity and remediation actions.
• Deliver monthly governance packs and insights on KPIs and reporting suite.
• Align project scope with line manager and manage expectations to avoid conflicts.
• Understand broader impact of strategies and provide recommendations to guide team.

Skills

SAS

SQL

Python

Workforce analytics

Education

Graduate or Post-graduate in quantitative disciplines

Tools

Excel

MI & Reporting

Job description

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Regional Collections Analytics.

In This Role, You Will

• Demonstrate excellent analytical ability with conceptual understanding of how Workload Distribution, Productivity, Capacity Planning, Service Level Agreement work and operation cost in tandem for efficiency. Prepare workforce and capacity summary for management reviews.


• Act as an Subject matter Expert/consultant on analytical solutioning for the business problem at hand for multiple businesses/regions. Data management and governance using state-of-the-art methods.


• Create new tools and methodologies and develop recommendations to solve complex analytical problems using various techniques including Machine Learning and Artificial Intelligence.


• Communicate proactively to regional and country stakeholders on issues related to variances, workload or capacity and suggest through remediation action.


• Deliver monthly Governance pack and insights on all Key Performance Index and reporting suite.


• Take direction from line manager in right scoping of projects or adhocs and set right expectation on requirement to avoid conflicts.


• Can link to the 'bigger picture' and be able to understand the impact of various strategies, policies and events and ability to provide recommendation and guiding team.


• Ensure adherence with all the applicable compliance policies (Data security policy, Anti Money Laundering, operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable.

To Be Successful You Will

• Graduate or post-graduate degree in quantitative disciplines (Statistics, Economics, Engineering, Mathematics, Operations Research, Management Science) preferable


• Background and experience in Workforce management, Capacity Planning and Operation analytics domain with 2 - 5 years of relevant analytical experience


• Strong programming knowledge of Statistical Analysis System, Structured Query Language, Python, 2 out of these is must.


• Hands-on exposure to MI & Reporting, Excel, Analytics, Statistical Analysis, Modelling, Predictive Analytics.


• In-depth knowledge and understanding of financial-services/ banking-operations is a must.


• Strong working knowledge on Statistical Analysis concepts and


• Besides strong written and verbal communication skills the incumbent is also expected to have strong presentation skills.

You’ll achieve more at HSBC

Hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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