Manager,Regional Collections Analytics

HSBC; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

HSBC in Bengaluru, India seeks a Manager, Regional Collections Analytics to lead regional analytics initiatives and drive data-driven decisions across collections functions.

You will analyze workload distribution, capacity planning, and SLA performance, while delivering governance packs and collaborating with stakeholders.

The role requires 2–5 years in analytics, proficiency in SAS/SQL/Python, and knowledge of financial services operations.

Qualifications

• Graduate or post-graduate degree in quantitative disciplines.
• 2–5 years of experience in workforce management and operation analytics.
• Proficiency in SAS, SQL; Python; at least two languages required.

Responsibilities

• Demonstrate analytical ability on workload distribution and capacity planning.
• Act as SME on analytical solutions for multiple regions.
• Develop tools and methods, applying ML/AI where appropriate.
• Communicate with regional stakeholders on variances and capacity.
• Deliver monthly governance packs and KPI insights.
• Ensure compliance with data security, regulatory guidelines.

Skills

SAS

Python

SQL

Education

Graduate or post-graduate degree in quantitative disciplines

Tools

Excel

MI & Reporting tools

Predictive Analytics tools

Job description

Some Careers Shine Brighter Than Others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Manager, Regional Collections Analytics.

We are currently seeking an experienced professional to join our team in the role of Manager, Regional Collections Analytics.

In This Role, You Will

• Demonstrate excellent analytical ability with conceptual understanding of how Workload Distribution, Productivity, Capacity Planning, Service Level Agreement work and operation cost in tandem for efficiency. Prepare workforce and capacity summary for management reviews.
• Act as an Subject matter Expert/consultant on analytical solutioning for the business problem at hand for multiple businesses/regions. Data management and governance using state-of-the-art methods.
• Create new tools and methodologies and develop recommendations to solve complex analytical problems using various techniques including Machine Learning and Artificial Intelligence.
• Communicate proactively to regional and country stakeholders on issues related to variances, workload or capacity and suggest through remediation action.
• Deliver monthly Governance pack and insights on all Key Performance Index and reporting suite.
• Take direction from line manager in right scoping of projects or adhocs and set right expectation on requirement to avoid conflicts.
• Can link to the 'bigger picture' and be able to understand the impact of various strategies, policies and events and ability to provide recommendation and guiding team.
• Ensure adherence with all the applicable compliance policies (Data security policy, Anti Money Laundering, operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable.

To Be Successful You Will

• Graduate or post-graduate degree in quantitative disciplines (Statistics, Economics, Engineering, Mathematics, Operations Research, Management Science) preferable
• Background and experience in Workforce management, Capacity Planning and Operation analytics domain with 2 - 5 years of relevant analytical experience
• Strong programming knowledge of Statistical Analysis System, Structured Query Language, Python, 2 out of these is must.
• Hands-on exposure to MI & Reporting, Excel, Analytics, Statistical Analysis, Modelling, Predictive Analytics.
• In-depth knowledge and understanding of financial-services/ banking-operations is a must.
• Strong working knowledge on Statistical Analysis concepts and
• Besides strong written and verbal communication skills the incumbent is also expected to have strong presentation skills.

You’ll achieve more at HSBC

Hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Issued By HSBC Electronic Data Processing (India) Private LTD***