Quality Analyst

NovelVox NA; Faridabad District; On-site; INR 550,000 - 750,000; Full time

Job summary

NovelVox NA is seeking professionals to analyze data, identify trends, and implement quality control processes to raise service delivery standards. The role involves collaborating with cross-functional teams to resolve issues and drive performance improvements.

Responsibilities include auditing for regulatory and policy compliance, reporting defects, and maintaining quality documentation to ensure ongoing process excellence.

Responsibilities

• Analyze data to identify trends and areas for improvement.
• Develop and implement quality control processes to ensure high standards of service delivery.
• Collaborate with cross-functional teams to resolve issues and improve overall performance.
• Conduct audits to ensure compliance with industry regulations and company policies.
• Identify and report defects or errors, working closely with development teams to resolve issues.
• Develop and maintain documentation of quality control processes and procedures.

Job description

• Analyze data to identify trends and areas for improvement.
• Develop and implement quality control processes to ensure high standards of service delivery.
• Collaborate with cross-functional teams to resolve issues and improve overall performance.
• Conduct audits to ensure compliance with industry regulations and company policies.
• Identify and report defects or errors, working closely with development teams to resolve issues.
• Develop and maintain documentation of quality control processes and procedures.