Manager - Medical Quality

Tula Hospital; Palwal, Delhi; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Tula Hospital in Haryana is seeking a Quality Improvement professional to lead hospital-wide initiatives that drive patient safety and care outcomes.

You will coordinate cross-functional teams, monitor KPIs, conduct audits, and collaborate with regulatory bodies to meet NABH/JCI standards. The role focuses on compliant, patient-centered care and continuous improvement across departments.

Responsibilities

• Lead quality-improvement initiatives to address inefficiencies and improve patient outcomes.
• Maintain adherence to infection-control, patient-safety standards and regulatory requirements.
• Conduct internal audits and risk assessments to identify areas for improvement.
• Ensure compliance with NABH/JCI and other accreditation standards.
• Collaborate with regulatory bodies for inspections and audits.
• Develop and monitor KPIs for quality and safety metrics.
• Organize staff training on quality assurance, safety protocols, and SOPs.
• Build awareness and foster a culture of quality and continuous improvement.
• Provide guidance on quality standards and patient-centered care.
• Collect and analyze patient feedback to identify service gaps and drive corrective actions.
• Implement initiatives to enhance patient satisfaction and streamline workflows.
• Lead cross-functional teams in root-cause analysis and corrective action planning.
• Prepare reports on quality performance, patient safety, and risk management for senior management.
• Maintain documentation of quality assurance activities, including policies, audits, and incident reports.
• Collaborate with senior leadership to develop and execute quality-improvement strategies aligned with goals.

Job description

• *Implement quality improvement initiatives to address inefficiencies and improve outcomes.
• Maintain adherence to infection control protocols, patient safety standards, and regulatory requirements.
• Conduct internal audits and risk assessments to identify areas for improvement.
• Ensure compliance with national and international healthcare accreditation standards (e.g., NABH, JCI).
• Collaborate with regulatory bodies for inspections, certifications, and audits.
• Develop and monitor key performance indicators (KPIs) for quality and safety metrics.
• Organize training programs for staff on quality assurance, safety protocols, and standard operating procedures (SOPs).
• Build awareness and foster a culture of quality and continuous improvement among employees.
• Provide guidance to teams on compliance with quality standards and patient-centered care practices.
• Collect and analyze patient feedback to identify service gaps and drive corrective actions.
• Implement initiatives to enhance patient satisfaction and streamline workflows.
• Lead cross-functional teams in root cause analysis and corrective action planning.
• Prepare detailed reports on quality performance, patient safety, and risk management for senior management.
• Maintain accurate documentation of quality assurance activities, including policies, audits, and incident reports.
• Collaborate with senior leadership to develop and execute quality improvement strategies aligned with organizational goals.