Manager - Projects

Sbicap Securities; Thane, Navi Mumbai, Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Sbicap Securities is seeking a results-driven professional in Maharashtra, India, to analyse customer service data and drive process improvements. This role leads customer service projects from initiation to closure, coordinating with operations, IT, quality and business stakeholders to ensure delivery within scope and timelines.

The candidate will monitor progress, track KPIs, identify risks, and implement mitigation plans to meet project objectives, requiring strong data-reading skills and

Qualifications

• Experience in analyzing data to derive insights.
• Strong interpersonal and communication skills.
• Proficient in Excel and PowerPoint for presenting findings.

Responsibilities

• Analyse customer service data, feedback, and operational metrics to identify improvement opportunities and drive continuous process optimization.
• Lead and manage customer service projects from initiation to closure, ensuring delivery within scope, timelines, budget, and quality standards.
• Coordinate with cross-functional teams to drive implementation of process improvements and customer experience initiatives.
• Monitor project progress, track KPIs, identify risks/issues, and implement mitigation plans to achieve project objectives.

Skills

Data analysis

Interpersonal skills

Tools

Excel

PowerPoint

Job description

• Analyse customer service data, feedback, and operational metrics to identify improvement opportunities and drive continuous process optimization.
• Lead and manage customer service projects from initiation to closure, ensuring delivery within scope, timelines, budget, and quality standards.
• Coordinate with cross-functional teams (Customer Service, Operations, IT, Quality, and Business stakeholders) to drive successful implementation of process improvements and customer experience initiatives.
• Monitor project progress, track key performance indicators (KPIs), identify risks/issues, and implement mitigation plans to ensure project objectives are achieved.

Skills : Good excel and powerpoint presentations, reading data to derive insights, good interpersonal skills.