Assistant Manager - Customer Support

Tren Global Solutions; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tren Global Solutions in Bengaluru, India, is seeking a results-driven professional to manage customer experience projects, drive process improvements, and deliver MIS and dashboards.

You will coordinate with stakeholders, track KPIs and risks, and push digital adoption to boost productivity and customer satisfaction.

Qualifications

• 4–6 years of experience in project management, customer service, process excellence, MIS, analytics or transformation.
• Proficient in Excel, PowerPoint and dashboarding with strong stakeholder management.
• Exposure to AI technologies is a plus.

Responsibilities

• Manage customer experience projects, process improvement, MIS, dashboards, RCA, and stakeholder coordination.
• Track KPIs, timelines, risks and action items while driving efficiency and digital adoption.
• Improve productivity and customer satisfaction through data-driven insights.

Skills

Excel

PowerPoint

Dashboarding

Stakeholder management

AI exposure

Process improvement

Job description

Manage customer experience projects, process improvement, MIS, dashboards, RCA, and stakeholder coordination. Track KPIs, timelines, risks, and action items while driving efficiency, digital adoption, productivity, and customer satisfaction.

Required Candidate profile

4-6 years experience in project management, customer service, process excellence, MIS, analytics or transformation. Excel, PowerPoint, dashboarding & stakeholder management skills. AI exposure.