Manager - Program/Project Management

Jiostar; Mumbai City; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Jiostar in Mumbai seeks a high-energy Program/Project Manager to scale Consumer Engagement and Loyalty initiatives. The role blends strategic thinking with hands-on execution across product, technology, marketing, analytics and business teams.

You will drive end-to-end programs, translate business objectives into clear requirements and manage multiple workstreams to deliver impact. A strong ownership mindset and strong communication are essential.

Qualifications

• 3–5 years of experience in consulting or digital product execution.
• Experience coordinating multiple stakeholders and workstreams.
• Strong analytical and structured problem-solving capabilities.
• Excellent communication and stakeholder-management skills.
• Experience across product, technology, marketing, analytics and business teams.

Responsibilities

• Drive end-to-end programs from problem definition to roadmap, execution, launch and performance tracking.
• Collaborate with Product, Technology, Digital, Marketing, Analytics, Partnerships and Operations.
• Translate objectives into product requirements, plans, milestones and KPIs.
• Manage multiple workstreams, identify dependencies and ensure deadlines.
• Build business cases and updates while staying close to delivery.
• Track performance and course-correct as needed.
• Work with senior stakeholders and execution teams.
• Identify opportunities to improve loyalty, customer experience, engagement or journeys.
• Foster a culture of accountability, pace and bias for action.

Skills

End-to-end program management

Digital product execution

Stakeholder management

Analytical problem-solving

Communication skills

Education

MBA or equivalent

Tools

CRM systems

Data analytics

Job description

We are looking for a high-energy Program / Project Manager to help build and scale our Consumer Engagement/ Loyalty business. This is a highly execution-oriented role for someone who can think strategically, get into the details, rally teams, and make things happen. The ideal candidate is someone who combines the structured problem-solving of a top-tier consultant with the mindset of a digital operator - comfortable working across product, technology, marketing, analytics and business teams, navigating ambiguity, and driving initiatives from “what should we do?” to “it’s live.”

This is not a pure strategy or PMO role. We are looking for someone with execution excellence, strong digital understanding, a high ownership mindset, and the hustle to push through roadblocks and deliver outcomes.

What You Will Do

• Drive end-to-end programs across the Consumer Engagement/ Loyalty business - from defining the problem and building the roadmap to execution, launch, and performance tracking.
• Work closely with Product, Technology, Digital, Marketing, Analytics, Partnerships and Operations teams to get initiatives delivered.
• Translate business objectives into clear product requirements, execution plans, milestones, owners and KPIs.
• Get into the details when required - understand customer journeys, digital funnels, product features, technology dependencies, data requirements and operational processes.
• Run multiple workstreams simultaneously, proactively identify dependencies and relentlessly follow through on actions and deadlines.
• Bring structure to ambiguous problems and create clear, practical solutions that teams can execute.
• Build compelling business cases and executive updates, but more importantly, stay close to execution and ensure the plan actually gets delivered.
• Track program performance, identify what is working / not working, and quickly course-correct.
• Work with senior stakeholders while also being comfortable rolling up your sleeves and working directly with execution teams.
• Identify opportunities to improve the loyalty proposition, customer experience, engagement, rewards, partnerships and digital journeys.
• Create a culture of high accountability, pace and bias for action across program teams.

What We’re Looking For

• 3–5 years of experience, preferably in a top-tier management consulting firm such as McKinsey, BCG or Bain.
• Strong understanding of digital businesses and digital product execution - you should be comfortable discussing customer journeys, apps/web, funnels, APIs, technology dependencies, data and product roadmaps.
• Demonstrated ability to take ownership and drive execution, rather than simply provide recommendations.
• Excellent project/program management skills with experience coordinating multiple stakeholders and workstreams.
• Strong analytical and structured problem-solving capabilities.
• Exceptional communication and stakeholder-management skills - you can influence without authority and get diverse teams moving in the same direction.

Nice to Have

• Experience in loyalty, fintech, payments, consumer tech, e-commerce, travel, retail or other digital/consumer businesses.
• Experience launching or scaling digital products / propositions.
• Exposure to customer analytics, CRM, growth, engagement or retention.
• Experience working closely with engineering and product teams.
• MBA / postgraduate degree from a leading institution.